the Help Desk Blog

Question about Windows version

2009-09-10T15:54:00.002-04:00

The Help Desk is still not recording new shows (yet), but here's a question from a listener. If you have an answer, please Comment:

I have a 5.5 year old home-built PC running XP Pro. In addition I have a Vista running laptop and a 6-month old iMac.

I still have a great use for a Windows machine but don't think I really want to build again or buy a ready-made box. Instead I'm thinking about using the iMac in a dual boot mode or using software like Parallels. The problem is that I don't know which MS OS makes the most sense.

XP, while older, is tried and true and should be supported for some time thanks to its use in netbooks. Plus, there would definitely be no comparability issues because all the software I currently run works on XP (obviously).

Vista, also a known entity, is newer and more secure, but doesn't bring much else to the table.

Windows 7 is an unknown quantity, but is what I would install were I to build a new machine, so it should clearly be in the running.

So what would be the best choice for dual booting on a Mac? Dollars and cents are in favor of XP and Vista, but 7 is the future.

What do you guys think?

Help Desk on hiatus

2009-08-26T09:16:00.002-04:00

As most listeners know, the last live Help Desk was on June 30, 2009. Now that Miami has ceased operating WMUB Public Radio, Cleve Callison and John Hingsbergen no longer have access to the WMUB studio facilities. We have had some conversations with other entities about a recording venue, but nothing concrete has come to light; and Cleve and John are busily engaged in job searches.

In short, we don't know if the Help Desk will be back. Cleve and John offer thanks to Ted Beerman, Guy Moore, Bryan Powell and Wayne Stone for serving as PC and Mac experts on the show for many years.

We will let you know through this blog and email lists if we are able to resume live shows at some point.

Thank you.

Sync Mac with BlackBerry?

2009-07-14T18:33:00.003-04:00

Longer than usual post:

I’ve just spent an irritating 48 hours trying to figure out how to sync my Calendar and Contacts/Address Book data between my Mac and my BlackBerry. When I was on the Miami University BES server, I used Entourage to do this. But Cincinnati Bell’s advice was to use PocketMac to sync my Apple iCal and Address Book data to the BB.

I found PocketMac to be of no use on my current Mac, an older iBook G3 running 10.4.11. I installed and Uninstalled it several times, following BlackBerry’s advice to the letter, but I never got it to open right. And it seems to have corrupted my .Mac settings to boot. Judging from a Google search, I'm not alone in this frustration.

Why would Apple and RIM push such a piece of junk forward? I suppose Apple has no interest in helping a competitor to its iPhone. But why wouldn’t RIM do better helping out a non-negligible base of Mac-loving BlackBerry users?

I finally found the solution, thanks to one frustrated poster on BB’s message board: scrap the Apple programs and use Google Calendar and Contacts. Just:

save the data from both iCal and Address Book
set up the corresponding Google Calendar and Google Contacts
upload your data
add Google Sync to your BlackBerry
do initial syncs (takes a while)

I ran into one problem with Google Contacts. I'd forgotten that I had previously set it up long ago. It added my new uploads, most of which were duplicates of existing names. I could see their existence via the record count but they didn't appear on screen. Google Sync worked fine for my Calendar but Contacts crashed. I signed out, Quit Firefox and opened Safari. Safari showed the duplicates, so I selected and Deleted them all. Problem solved.

Another irritant: PocketMac is “free” on the PocketMac site -- but they charge a fee for downloads! It’s truly free on the RIM/Blackberry site, though. PocketMac does have a semi-cool Mac-like theme for a couple of bucks extra if you download (above).

I may forget about iCal and Address Book. I could Export the Google data and import it back to the Apple apps, but that may be more trouble than it's worth.

I have cross-posted this on Cleve Callison's blog.

7/7/09 Help Desk delayed

2009-07-14T18:31:00.002-04:00

Help Desk users,

In our last "Live" show of 6/30/09, I said a new Help Desk podcast would be posted on 7/7/09 discussing social media. Unfortunately, leaving Miami, vacation and other delays have held that up. I hope to add it soon. That's likely to be the last one for a while.

--Cleve Callison

Messages from 6/30/09

2009-06-30T10:21:00.003-04:00

Today marks (possibly) the final show for the Help Desk, at least as recorded in Oxford. For the time being at least new podcast/UStream.tv feeds will be on hiatus. June 30, 2009 was the last day for the staff of Miami University's former WMUB-FM.

We aren't certain if we can continue with the show/podcast. Keep checking this space.

In addition to the long-term site of the podcast at Miami, here's a link to an alternate site.

Thank you for your support of the Help Desk!

--Cleve Callison
--John Hingsbergen
--Guy Moore
--Wayne Stone

NEWS:

Apple's silence on Steve Jobs' health may have broken federal securities rules
--http://www.latimes.com/technology/la-fi-apple-jobs25-2009jun25,0,3034262.story?track=rss

Future iPhones will adopt Mini USB Port in 2010
--http://www.hardmac.com/news/2009/06/29/apple-will-adopt-mini-usb-port-for-2010-iphone-models

Apple Running Short on iPhones
--http://apple20.blogs.fortune.cnn.com/2009/06/28/apple-runs-short-of-iphones/?source=yahoo_quote

From: Lisa Haneberg
Date: Mon, 29 Jun 2009 15:44:14 -0400
To: "WMUB 88.5 FM"
Subject: RE: Question for 7 July 2009 Show With Guest Lisa Haneberg

Sure:

I agree with Mark – this is not a good idea for employers. We need to do the best we can to evaluate candidates, but asking for personal information to get into hidden pages of a social networking site is not appropriate. We need to make sure that we are treating candidates fairly and this practice would put those who are hip (with it, technologically) at a disadvantage – not a message I think we want to send.

I have never heard of an employer making such a request.

I suppose there might be some top secret government jobs that require a complete and thorough background check for reasons of national security, but I assume these agencies will have separate and distinct job requirements and employment processes.

I think it will die a quick death.

Lisa

------ Forwarded Message
Subject: Question for 7 July 2009 Show With Guest Lisa Haneberg

Thanks for the opportunity to put forth a question to Ms. Haneberg.

On or about 23 June I read an article posted on CNET.com (http://news.cnet.com/8301-13578_3-10268282-38.html) regarding how the city of Bozeman, MT will ask potential employees for their user name and password for social networking sites such as facebook, Myspace, YouTube, etc.

Their reasoning is that they wish to perform as thorough as possible a background check on a prospective employee. For my own part, I find this to be a completely outrageous idea and potentially a violation of the First Amendment.

First question: how do you personally feel about such matters? And second, do you think this endeavor will meet with too much resistance and die a quick death or is this the future of employment and social networking?

Thank you for the opportunity to ask.

Mark, Englewood, Ohio

+++++++++++++++++++++

Comments from listeners to the 6/30/09 show:

Yes, yes, yes! Keep me on the mailing list. I want to know not if, but WHEN you find a new manner by which to provide the Help Desk. I'm trying to be optimistic here....

~Mark, Englewood

++++++++++++++++++++++++

First of all, thanks for all the support and entertainment you guys have given me in the past. I wish you luck wherever you land.

Robert, Hebron, KY

++++++++++++++++++++++++

I don't have a question this morning but would like to thank all of you for invaluable advice over the years; I can't list all your accomplishments, but most importantly thanks to your suggestions I'm virus-free for about ten years now. Best of luck to all of you and hope to hear you somewhere soon.

Carolyn

++++++++++++++++++++++++

As luck would have it I was on vacation in California and only saw this email late on Monday night when I arrived home here in Niagara Falls. If you were to call me I would just mumble my thanks for your efforts and for the information you have shared with me both on the show and on your blog. There's no way I can repay you all for taking the time and trouble to help with the puzzling world of computers - even though to me as a Microsoft Windows slave I am sometimes curious about this thing called a "Mac" that you mention on the program. I'm sure it isn't a "Big Mac" since you mentioned that some of the new ones have a metal case.....

Best wishes to all of you. Hopefully the show will pave the way for a really interesting and rewarding job for those who can use one - if you need a reference from a listener I'll surely be happy to give one!

Carl
Manchester House Bed and Breakfast
653 Main Street
Niagara Falls, NY 14301 USA
Web: http://www.manchesterhouse.com
email: mailto: manchesterhouse(at)verizon.net
Telephone: (716) 285-5717

Milestone show on 6/30/09

2009-06-29T16:30:00.001-04:00

June 29, 2009

Dear Help Desk listeners,

The podcast/Ustream.tv of Help Desk for June 30th, 2009 will be a milestone of sorts. It will be the last one recorded at WMUB in Oxford. I’d like to ask you to help commemorate the event.

At this point we don’t know when the podcast will continue on a weekly basis. Part of it is geography — Guy, Wayne, John and I all live in different communities and we won’t all be in Oxford anymore — and part of it is our continuing search, not just for a recording home, but possibly for a broadcast home. There’s also the fact that John and I will be looking for jobs, and one or both of us may be moving out of the area soon.

To find out more about WMUB, visit Cleve Callison's blog and click on the WMUB link in the right hand column.

For all these reasons, it seems the best course is to take a hiatus from new productions of the Help Desk at this time. We’re very grateful to you for listening to the radio show, and now the podcast.

Let’s make this one memorable. We have been limiting the podcasts to 30 minutes, but if we get more calls on 6/30 we may go longer. We encourage you to plan to join us for your thoughts about the show even if you don’t have a specific question.

The catch is that we have to call you. Please send us a phone number where you can be reached around 9 am ET on Tuesday June 30th, and we may very well call you.

Email questions to:

helpradio(at)wmub.org

Thank you for your support of the Help Desk!

--Cleve Callison
--John Hingsbergen
--Guy Moore
--Wayne Stone

URLs from 6/23/09

2009-06-23T09:34:00.003-04:00

Listen for today’s show as a podcast and on UStream.tv

NEWS:

Steve Jobs
--http://online.wsj.com/article/SB124546193182433491.html

Bug fix for new Mac Book Pro that limited SATA data transfer to 1.5gb
transfer
--http://www.apple.com/downloads/macosx/apple/firmware_hardware/macbookproefif
irmwareupdate.html

Apple apologizes for AT&T problems with $30 credit to store for folks that
could not get activated
--http://www.techcrunch.com/2009/06/21/apple-stuck-apologizing-for-att-yet-aga
in-with-a-30-itunes-credit/

Google Phone
--http://www.google.com/mobile/android/#utm_campaign=en&utm_source=en-ha-na-us
-bk&utm_medium=ha&utm_term=google%20android
--http://news.cnet.com/8301-1035_3-10269459-94.html?tag=newsEditorsPicksArea.0

China Requires Website filtering software on new computers
--http://www.computerworld.com/action/article.do?command=viewArticleBasic&arti
cleId=9134082

QUESTIONS:

Slow startup in Windows XP
--Remove items in MSConfig:
--http://www.ehow.com/how_4831800_disable-startup-items-using-msconfig.html
--Remove items in Startup folder:
--http://www.ralphthegeek.com/startup-in-start-menu.htm

URLs from 6/16/09

2009-06-16T09:35:00.005-04:00

Listen for today’s show as a podcast and on UStream.tv
Today’s UStream.tv archive is http://www.ustream.tv/recorded/1665942

NEWS:

Macbooks becomes Macbook Pro
--http://www.macobserver.com/tmo/article/macbook_renamed_13-inch_macbook_pro_g
ains_firewire_800/

Twitter downtime gets delayed for Iranian election news
--http://news.cnet.com/8301-17939_109-10265213-2.html

iPhone 3G S
--http://www.9to5mac.com/iphone-3gs-out-of-stock

QUESTIONS:

FireFox Loading Extremely slow the first time
--http://kb.mozillazine.org/Increasing_startup_speed
--http://kb.mozillazine.org/Safe_mode
--http://forums.mozillazine.org/viewtopic.php?f=38&t=1299475
--http://www.tweakguides.com/Firefox_1.html

Can you see all email accounts at one place?
--POP Yahoo Mail
--http://answers.yahoo.com/question/index?qid=20090521104753AAhaGHf
--Forwarding Yahoo Mail
--http://email.about.com/cs/yahoomailtips/qt/et111901.htm
--Listener Rich recommends the Palm Pre and its Synergy email app
--Listener Lee says: go to Gmail > Settings > Accounts and set up other addresses & services

URLs from 6/9/09

2009-06-09T10:34:00.007-04:00

Listen for today’s show as a podcast and on UStream.tv
Today’s UStream.tv archive is http://www.ustream.tv/recorded/1630096

NEWS:

Sprint breaks its sales record with Palm Pre
--http://news.cnet.com/8301-1035_3-10260208-94.html

UPDATE: Here’s one Help Desk listener’s reaction to the new Pre.

--Pre vs. iPhone:
--http://gizmodo.com/5126870/in-a-nutshell-palm-pre-vs-iphone-vs-g1
--http://i.gizmodo.com/5282976/reality-check-iphone-vs-palm-pre-launch

Apple WWDC Keynote
--http://events.apple.com.edgesuite.net/0906paowdnv/event/index.html?internal=ijalrmacu

QUESTIONS:

Deleting a user in Vista
--http://social.answers.microsoft.com/Forums/en-US/vistaappearance/thread/5beaaaab-9be7-47da-baf6-7dc6fd24464c
--http://vistasupport.mvps.org/delete_a_user_account.htm

Installing Unix/Linux on Asus Netbook
--http://en.gentoo-wiki.com/wiki/Asus_Eee_PC_1000HE
--http://www.askdavetaylor.com/how_to_install_ubuntu_linux_on_asus_netbook_win
xp.html
UPDATE: see the reaction from the author of this question, Dan

Google Chrome Freezing with lots of tabs open
--http://www.google.com/support/forum/p/Chrome/thread?tid=641e4c3c37cc9084&hl=en
--http://www.google.com/support/forum/p/Chrome/thread?tid=1eca21966c066d77&hl=en
--http://www.google.com/support/forum/p/Chrome/thread?tid=36a937b632abadfb&hl=en

UPDATE: see the reaction from the author of this question, Mark

Imaging a lab of dual boot Macintoshes
--http://www.deploystudio.com/Home.html

Response: Asus netbook

2009-06-09T10:32:00.004-04:00

[In reference to the podcast of 6/9/09]:

Good show today, but why is it only 30 minutes instead of the 60 minute show it was when it was on the air.

Thanks for using my question about creating a dual boot system on my Asus netbook. One thing that wasn't clear, and maybe you can clear this up with an e-mail response is couldn't the Linux OS be obtained online? The guys seemed to be focused on the problems with getting software onto the netbook with the absence of a CD/DVD drive. I assumed I could download the OS from a web site and then install it from there. Maybe not. And, on the issue of not having a CD/DVD drive, as you know jump drives now are really big for a reasonable amount of money. Additionally, my netbook also has an SD port for an SD card, and those are available in large capacities. So I don't think the lack of a CD drive is an issue because of these options.

--Dan, Hagerstown IN

Reaction to answer about Chrome

2009-06-09T10:28:00.000-04:00

[Listener Mark called in on the show for 6/9/09]

This Google Chrome issue is a pain and has pushed me back to using Firefox all the time. Not that this is a big issue; I love Firefox, but Chrome is quicker and I like the way it will open multiple tabs every time I start the app.

Just want you to know....I've very much enjoyed listening to your show on WUMB since I first discovered it in early 2007. I have called in a number of times over the past years and always enjoyed getting help (when you had it) and listening to other folks problems and the advice given.

I certainly wish the show could have gone on, but with the demise of WUMB (at least in its former guise) I don't know what it all means for you and the show. Regardless, I sincerely hope you find a solution that allows you to continue the show if you find it both meaningful and useful. In the interim, thanks for finding solutions (such as podcasts and live streaming) that help keep the show running!

--Mark, Englewood OH

One listener's reaction to the Palm Pre

2009-06-09T10:17:00.001-04:00

[Help Desk listener Rich of Liberty Township, OH purchased a much-talked-about Palm Pre last weekend. Here’s his first impression:]

So far so good ... but a bit of a learning curve on the Palm Pre; I'm not the best person to ask about initial impressions since I don't do 'change.' well ... an age thing perhaps? After many years of Palm OS devices, making a PDA/smartphone change is going to be challenging. (BTW, heard Palm may have sold 150,000 Pre's this weekend and media believed they could have sold twice as many if they had the inventory? Rumors were than outlets like Best Buy only had a few units per store and wouldn't release inventory numbers to customers ahead of time ... ouch!)

On the plus side, one could not asks for a more elegant smartphone. It has a near perfect (although smallish) screen comparable to the iPhone. The bluetooth pairing is a vast improvement over the Treo/Centro models, in my opinon. The WiFi as been the biggest surprise for me since I didn't really think it was that big of a deal, but it works seamlessly in switching from cell 3G network to broadband. The new Web OS, backbone of the phone, uses the Internet to pass data to and from apps and to synchronize using this wireless connectivity. Fast broadband connections are best, EVDO 3G better and slow cell connections the worse (mine did a first day 70+MB systems update in a few minutes -- glad to have WiFi).

GPS has been another surprise and works great with Google Maps or Sprint Navigation software -- both included. The Palm Pre even fit into my Treo windshield holder for traveling and reads very well in the bright sunlight on about 40% brightness. (see link - but don't laugh at the packing skin still protecting my screen).

Perhaps the major reason I opted for the Pre over the iPhone was the slideout physical keyboard since I couldn't type very well on the iPhone or my daughter's iTouch. Nevertheless, the keyboard is small and they made a few key changes from the Treo/Centro models ... again learning curve. I miss the 4-way navigation for mistakes (must use the touchscreen) and would have enjoyed a roller ball option like the Blackberries, but no room.

And although I teased about the iPhones need for additional apps and the crazy stuff at the app store... I found after downloading a few for the Pre (and that's about what are available currently) that I'll be eating crow. The downloadable Pandora music apps is fantastic as is the Accuweather app which uses the GPS locator. Having the ability to 'flick' through the hour by hour forecast is really neat as are the radar images. Its also apparent that every news organization will be looking at the NYTimes app which feeds their content in an easy to read way -- it works well and loads into a single "flick-able card." I didn't see a Slingplayer apps just yet to run my home TV, but Sprint TV did a great job of streaming programming ... no uStream for MUB livecasts either, but they say it is in the works with Adobe and a Flash player. YouTube mobile encoded videos run well though. I haven't tried syncing my iTunes yet, but it is suppose to work well.

The biggest improvement and lead over the iPhone as I see it is in in running multiple applications ... something we do all the time on our computers. Traditional Palm OS would run one at a time (as does the iPhone), but with the "card" method I was able to run 9 apps cards before running out of memory. It was great to have my Pre mounted in my car running the GPS and talking on the bluetooth headset at the same time; a huge improvement over the Palm OS. Now if I could only find a way to rig a Touchstone-like 'induction charger' on my windshield mount I'd be ready to hit the road. (Touchstone is a magnetic mount that sticks the Pre on a desk puck that charges the phone without wires. The only 'port' not covered on my Pre is the 3.5mm headset jack which reduces pocket lint in the mini USB slot)

Negatives:

Running multiple apps shortens battery life, but a spare can be carried and put in for long trips.
No SD cards ... stuck with 8GB internal memory
Design crazy graphical apps waste screen space with fancy icon requiring more scrolling than I would like, but they look nice.
Camera takes good photos for cellphone, but no zoom and flash is worthless
No video or audio recording currently. Palm OS had both.
Super sharp screen is great but pushes aging eyes to the limits by cramming a lot on a page ... thankfully the pinch-zoom and rotating of the page to landscape view works well.
:-)

Enough to give you something to talk about!

[Thanks, Rich!]

Special program June 9th, 2009

2009-06-08T15:02:00.001-04:00

Dear Help Desk listener,

Since early March, the weekly Help Desk podcast has originated from the WMUB studios on the Miami campus. But that will end on June 30th, which is the last day at Miami for Cleve Callison and John Hingsbergen. We are actively investigating ways to keep the program going. Tomorrow (June 9, 2009) we hope to make a special recording that will not only be a regular podcast but will be a pilot of what could be the next step in the show.

You can help us out by sending us a question and letting us call you to put your voice on the show.

If you have a question about computers and are available to be on the phone around 9 am on Tuesday, June 9th, please send an email to: helpradio(at)wmub.org and send the following information:

--Your question:

--Your computer operating system (i.e., Vista, XP, Mac OS X, etc.):

--A landline number where we can call you around 9 am Tuesday:

We can’t guarantee a callback — it depends on the number of entries we receive.

Please help us out, and see the right-hand column for information about live streaming and archiving on Ustream.tv.

Thank you!

----------------------------------
The Help Desk crew

URLs from 6/2/09

2009-06-02T09:37:00.002-04:00

Listen for today’s show as a podcast and on UStream.tv
Today’s UStream.tv archive is http://www.ustream.tv/recorded/1595505

NEWS:

QuickTime 7.6.2 & iTunes 8.2
--http://www.9to5mac.com/quicktime-itunes-updated
--http://support.apple.com/kb/HT1222
--http://support.apple.com/kb/HT3520

MSI laptop using the CULV-Consumer Ultra Low Voltage core 2 processors from Intel
--http://www.zdnet.com.au/reviews/hardware/laptops/soa/MSI-X-Slim-X340/0,2000065761,339295549,00.htm
--http://news.cnet.com/8301-13924_3-10254094-64.html

Mac OS X 10.5.7
--http://support.apple.com/kb/HT3397

Apple World Wide Developer Conference (WWDC) June 8-12 in San Francisco
--WWDC 2009 Keynote Address on June 8th 10am Pacific, 1PM EST
--http://www.i4u.com/article24761.html
--WWDC Stream:
--http://www.mydigitallife.info/2008/06/10/watch-or-download-steve-jobs-wwdc-2
008-keynote-webcast-streaming-video/

QUESTIONS:

Fixing Mac external hard drive (won’t mount after power surge/dip)
--http://www.binarybiz.com/vlab/mac.html
--http://www.prosofteng.com/products/data_rescue.php
--http://www.micromat.com/index.php?option=com_content&task=view&id=31&Itemid=
83

Printing from web sometimes flaky in XP, from PDF OK
--Update the printer driver; update Adobe Reader or Acrobat to the latest version.
--http://www.wmich.edu/vista/students/printPDF.html
--Print PDF as Image
--http://www.budget.gov.hk/2009/eng/pdf/e_PrintasImage.pdf
--http://www.pdfforlawyers.com/2003/09/question_on_pri.html

Does my daughter need a special adapter for her netbook when she is in London this summer?
--Generally, no. Check the labeling on the unit or on the power supply. If it says 50-60 cycles, 120-240 volts she will not need a converter. She will need a physical adapter since European plugs are different from American. These are widely available from discount and electronic stores.
--http://goeurope.about.com/cs/electricity/l/bl_electricity.htm
--http://www.slowtrav.com/europe/internet.htm#computer

Thank you for the Help Desk

2009-06-01T21:08:00.000-04:00

Thanks for keeping the Help Desk active, I cannot tell you the number of ways that I have benefited from this tremendous resource. Whenever I have a pesky computer problem, whether at home or on the road, there is NO BETTER SOURCE, than the Help Desk show blog for a solution. I do hope the powers to be at Miami University will permit and allow this resource to continue without interruption. All of you guys are certainly the kings of the computer world in my opinion. Thanks again.

--listener, Preble County, OH

URLs from 5/26/09

2009-05-26T09:31:00.003-04:00

Listen for today's show as a podcast and on UStream.tv
UPDATE: today's show is http://www.ustream.tv/recorded/1562876

NEWS:

Lenovo gets real with new lineup
--http://news.cnet.com/8301-17938_105-10247911-1.html

Drive-By "Gumblar" Download Poisons Google Search Results
--http://tech.slashdot.org/article.pl?sid=09/05/19/1215253
--http://blog.unmaskparasites.com/2009/05/07/gumblar-cn-exploit-12-facts-about
-this-injected-script/
--http://arstechnica.com/security/news/2009/05/gumblar-exploit-hijacking-websi
tes-and-picking-up-steam.ars

Safari Beta 4 Security questions
--http://www.thrica.com/archives/352

Iphone 3.0
--http://www.engadget.com/hub/iphone-os-30

QUESTIONS:

WMUB.org live stream on a Mac
--As of 3/1/09, Miami University no longer programs WMUB or operates the web site http://wmub.org. It's now operated by Cincinnati Public Radio. Mike had reported he was unable to get the stream to air on his Mac. We experienced the same problem. CPR will need to solve it, and we have contacted them.

Audio quality of podcasts
--Joe reported problems when burning our podcasts to CDs. It's true that we keep the specs on these low so that the files aren't large; with the ubiquity of broadband connections, perhaps it's time to revisit that. We don't have an answer as to why Joe's Toast 7 software on his Mac treats these files as .aif; they should be .mp3. We recommended to Joe that he use iTunes to handle the podcasts, and burn from that.

How to change your icon in OS X
--Joe also asked why his SENT folder in Apple Mail shows a picture of him as a gingerbread man. Joe needs to update his listing in his Address Book. The gingerbread man is one of the defaults, but you can sub a picture in any of several graphic formats.
--http://support.apple.com/kb/HT2493

URLs from 5/19/09

2009-05-19T09:37:00.006-04:00

Note: the podcast of today's show was a little late getting on the air; we did not get a recording as we normally do and had to take other measures to recover the audio. You can listen to the Archive recording on UStream.tv -- search for "mub help desk".

NEWS:

Palm PRE to launch in June:
--http://news.cnet.com/8301-17938_105-10244423-1.html

Virtual climb of Mt. Everest:
--http://share.findmespot.com/shared/faces/viewspots.jsp?glId=00BOo9XoItxROPePqKqiqhskZpoy7Z8LF

QUESTIONS:

HP printing in landscape mode takes a very long time:
--We didn't find a definitive answer for this. Suggested she check HP for new drivers for her model (an all-in-one, C5280). Lee suggested that "The reason for slow in landscape may be that it is converting the text to graphics in that mode." Other suggestions: convert to PDF, then print from that (but this may take longer); print a master copy and take to a print shop.

Can't listen to the "new" WMUB online (Mike):
--Cincinnati Public Radio (WVXU), which has operated WMUB since March 1, does not use mp3 streaming as we used to do. At the WVXU.org site, you can download the Mac version of Windows Media Player (version 9.0).

Ants infesting a UPS:
--No guarantees on this, but an old friend of Cleve's suggested using crumbled-up tansy around what you want to protect. Let us know the results!

Can we check our bank account securely using Wi-Fi in a campground?
--Yes. Just make sure:

Don't visit a site by clicking a link in an email
Type, all by yourself, the URL you need
Double-check the spelling
Use a secure password

Can get a wireless card for an old Compaq Presario 7594?
--We think so, but if you're trying to save money you might want to check out the new lower-priced netbooks. The Compaq would probably run slow with a wireless.

Poll results: Computer buying 5/18/09

2009-05-18T18:07:00.000-04:00

This week's question was "Are you planning to buy a computer in the next 12 months? (multiple answers OK)"

Desktop PC (8, 40%)
Desktop Mac (3, 15%)
Laptop PC (3, 15%)
Laptop Mac (3, 15%)
Notebook PC (1, 5%)
Not planning to buy (5, 25%)

Note: the category "Notebook PC" really should have read "Netbook PC." But once poll answers start coming in, it's impossible to change the questions. As of today there are no Netbook Macs on the market.

Thank you! We'll discuss on the show for 5/19/09.

URLs from 5/12/09

2009-05-12T09:38:00.002-04:00

In addition to the podcast of today's show, we were able to get a UStream.tv recording going today. Go to UStream and search for "help desk".

NEWS:

NVIDEA Law Suite Apple, Dell & HP
--http://www.macworld.com/article/140545/2009/05/nvidiasuit.html?lsrc=rss_main

Ibook G4 Graphics chip problem
--http://macintoshhowto.com/hardware/how-do-i-get-my-broken-g4-ibook-fixed.html

MIT Engineers create Cone of Silence
--http://dvice.com/archives/2009/05/mit-engineers-f.php

Chip decline eases; AMD gains on Intel
--http://news.cnet.com/8301-13924_3-10238205-64.html

TODAY'S QUESTIONS:

Should I build my own computer? (Rich)
--Jim Keen and Wayne Stone have done this. You can get the exact model you want but it's time-consuming and takes some expertise. SW Ohio users can check MicroCenter. Another good source is this weekend's Dayton Hamvention.

URLs from 5/5/09

2009-05-05T09:57:00.003-04:00

Today's show was broadcast live on UStream.tv, but for some reason the archive does not seem to be available. Even though it was audio-only, we think this should be possible. If you have an idea about what to do, send us an email to

helpradio(AT)wmub.org

News and views:

Blogging: Blogger vs. WordPress
--Comments from HelpDesk listener Rich

Waldo Spotted on Google street view
--http://macenstein.com/default/archives/3989

Rumors of Apple Netbook
--http://www.macsimumnews.com/index.php/archive/can_apple_release_a_netbook_without_cannibalizing_its_laptop_sales/

Questions:

Low sound volume even though it is turned up (Thomas)
--http://sillydog.org/forum/sdt_10345.php
--http://forums.techguy.org/multimedia/595813-speaker-volume-really-low.html

Alphabetizing folders and Applications in Start folder (Liz)
--Liz asked why applications always followed folders, rather than a mixed alpha short. We had said last week that we didn't think the order could be changed. Bob from Madeira wrote:

--Re the question last week about the Windows Start menu, with its folders and files in random order -- The Start menu is a special case of a folder. If you right-click on the Start button, then select Explore, you can manage the Start menu with Windows Explorer, the same as any other hierarchy of folders. You should be able to re-sort the folders and files as you wish. (List view is probably more useful than the Icon views for this purpose).

The sort order of the Start menu is, I believe, affected by any global changes you make to the sort order in Explorer. So if, like me, you have Explorer set to show all folders first before individual files, then then the folders should show up in the Start menu before individual item shortcuts.

This is made more complicated by the fact that there is a separate list of Start Menu items for All Users, and a separate one for each individual user. The items in the All Users list appear first, then the items for the currently-logged-in user are appended. So there will usually be two sections in the Start menu. You can administer the start menu items for All Users by clicking the Start button, then select Explore All Users.

There may be ways to reconfigure the Start menu, either through Registry hacks or through the TweakUI power toy, which is a free download from Microsoft.

Thanks for the podcast, and for the MUBsters update. Good luck to you all!

More on blogging: Blogger vs. WordPress

2009-05-05T09:52:00.002-04:00

On today’s show, listener Rich offered the following Top Ten Tips about blogging:

Although I'm far from an expert in blogging, I've learned a few things over the past 4 years of keeping a personal blog and contributing to several others. I've been thinking about offering up a Top Ten list of advice that has worked for me.
Platform: To basic types - online blogging service or private server install. This is where Wordpress shines in my opinion since you can start using Wordpress.com free and move it to a private server install -- keeping the look and feel very similar. There are thousands of premade/designed themes available or you can create/modify your own with minimal programing skills. Plug-ins extend the power of Wordpress and make it the prefer platform for most growing blogs. Content Management Systems (CMS) like Joomla and Drupal are probably better for multiple user and business use, as most of them include full website development along with the blogging components. (all mentioned above are open source and free -- unless you use the extended services available through Wordpress.com)
Use a theme with a masthead and fixed items that don't take up all that much screen real estate (particularly vertical pixels). With wide screens and netbooks becoming popular, scrolling down every visit -- especially past ads -- is frustrating for readers. Blogs are a dime a dozen so you want to keep readers not send them to other services. (personally speaking I think that may have been one of the reasons Facebook is moving past MySpace in Social Networking)
Include reduced sized graphics and photo thumbnails so pages don't contain huge image files that need to be downloaded every time the url is accessed, then use the "click on feature" for a larger view. (plug in for Wordpress is called Lightbox 2)
Extend the power of the web by hyperlinking where you can. Think of it as if you were footnoting a paper. Another great plug-in that might help with this on Wordpress is Cross-linker.
Keep posts short, but post often IF you audience is the normal web surfer. Be sure to set up an RSS feed and read up on Google syndication -- have your pages crawled by search engines so content is publicized.
Most blogs are topical, so work to promote you blog by referencing it when you visit other sites that discuss the same subjects -- linking to particular posts is better than linking to just you home page.
Consider using Twitter or other social networking sites to connect with people interested so they know when you post new information.
Credit other people (bloggers, authors, etc) and link to them ... many will do the same for you.
Consider moderate use of Google Adsense or the like as money can be earned to support your site.
Moderate comments and use a spam comment blocker like Akismet. Comment spam can be a bigger problem that even email spam.

Poll results: Blogging 5/3/09

2009-05-04T10:23:00.002-04:00

Not too many took part in our recent blog poll. The question was "For bloggers: which of these do you use? You may choose more than one answer."

Blogger (1, 16%)
WordPress (5, 83%)
Other software (0, 0%)
I host the blog (1, 16%)
I use a hosting service (0, 0%).

Thank you! We'll discuss on the show for 5/5/09.

URLs from 4/28/09

2009-04-28T10:27:00.000-04:00

News:

Live streaming returns to the Help Desk today!
--http://wmubhelpdesk.blogspot.com/2009/04/live-streaming-returns-to-help-desk.html

FaceBooking while out sick gets employee fired
--http://news.cnet.com/8301-1023_3-10228434-93.html

Pirate Bay operators face sentencing
--http://www.guardian.co.uk/money/2009/apr/25/download-music-online-legally

iPod Touch for Military?
--http://www.newsweek.com/id/194623

Listener questions:

Archival Media
--http://hardware.slashdot.org/hardware/06/12/11/1714232.shtml

Making .zip files on a Macintosh
--http://www.apple.com/pro/tips/zip.html

DVD as an archiving medium?
--http://hardware.slashdot.org/hardware/06/12/11/1714232.shtml

Live streaming returns to the Help Desk

2009-04-28T10:10:00.002-04:00

On Tuesday 4/28/09 we launched an experimental live stream of that day's Help Desk on UStream.tv. This was an audio-0nly stream that we got working just prior to the broadcast. We sent out a notification via Twitter and picked up a couple of listeners.

Once we figured out a couple of problems, we were pleased with the results and plan to do it again on the show for 5/5/09. Here's how to locate the show on that day:

Go to http://www.ustream.tv (you do not have to log in)
Click the "All Live" button in the upper left
Search for 'mub help desk' (no quotes; note, 'mub' not 'wmub')
You should see the Help Desk icon; click on it

It's not clear if we'll be able to archive any of these broadcasts since they're not video, but of course the podcast is always available. Stay tuned for an update on archiving. We will plan to put a notice on Twitter just before the show starts so if you're following us you'll get that. Our Twitter address is:

http://twitter.com/wmubhelpdesk

Note that this does have 'wmub' in the name, unlike UStream.tv

Thanks for listening!

--the Help Desk Crew (Cleve, John, Guy and Wayne)

Poll results 4/27/09

2009-04-27T23:19:00.002-04:00

This poll asked "Which OS do you use most often?"

Windows 7 beta (2, 4%)
Windows Vista (5, 10%)
Windows XP (20, 41%)
Other Windows (1, 2%)
Mac OSX 10.5x (13, 27%)
Mac OSX 10.1-10.4x (7, 14%)
Other Mac OS (0, 0%)

We don't deal with Linux on the show, but we got one vote for it, plus mentions of DOS and Ubuntu.

Thanks!

Other choices for the OS poll?

2009-04-22T09:51:00.006-04:00

We've received some feedback from Help Desk users who wonder why we didn't have more choices on the 4/20/09 poll "Which OS do you use most often?" Specifically, why didn't we have "Linux" or "Other"?

Frankly, not having Linux was partially an oversight. But as a practical matter, our gurus Wayne and Guy work for Miami University, which does not support Linux, so they haven't spent much time with it and would have to beg off answering most questions. However, it would be helpful to have an idea of how many in our audience do use it.

So we suggest that if you are a Linux (or Other) user, please leave a Comment with this message and give us the information.

Thanks.

--the Help Desk crew

'Thanks for the WMUB Blog & Podcasts'

2009-04-22T09:50:00.001-04:00

I was a frequent listener to the Helpdesk and hated to see it go. I had received e-mails about the podcasts, but only just recently got around to listening and working with them. Having finally tuned in, I'm very excited about what you are doing. Frankly, I'm finding them more useful than the original broadcast. The latter was easier, but not as convenient and I frequently missed them. Now I can tune them in at any time. My thanks to you and the others involved in your efforts to extend this service. They are very much appreciated.

Regards,
Woody

URLs from 4/21/09

2009-04-21T09:43:00.002-04:00

The podcast of today's show is now available.

Conficker Worm still infecting PCs
--http://www.microsoft.com/technet/security/Bulletin/MS08-067.mspx
--http://www.zdnetasia.com/news/security/0,39044215,62053258,00.htm
--700 computers at University of Utah were infected:
--http://news.cnet.com/report-conficker-worm-bites-university-of-utah/?tag=mncol;txt

Swimmers' heart rate monitor:
--http://www.engadget.com/2009/04/21/finis-aquapulse-monitors-communicates-heart-rate-to-swimmers/

Laptop won't retain date and time settings:
--The problem is most likely the CMOS battery (not the main power battery). It's probably dead. To find one, go to the manufacturer's web site and get a schematic or parts list. Such batteries are cheap, and available online, or perhaps even at a local electronics store.

Dual monitors on your laptop
--Matrox External video adapter for notebooks:
--http://www.matrox.com/graphics/en/products/gxm/dh2go/
--PCMICIA Video card:
--http://www.overclock.net/laptops-notebook-computers/266492-pcmcia-video-cards-laptops-do-they.html

Apple water sensor not so reliable can void warranty
--http://www.hardmac.com/news/2009/04/18/water-sensor-in-iphone-ipod-not-reliable

Apple iPhone App store a hit
--http://www.smartmoney.com/breaking-news/on/?story=ON-20090420-000583-1455

Apple leads in customer satisfaction
--http://www.macworld.com/article/140068/2009/04/satisfaction.html?sr=hotnews

from Wayne Stone -- interested in computer training?

2009-04-21T09:02:00.001-04:00

Poll results 4/20/09

2009-04-20T20:40:00.002-04:00

This poll asked "Overall, which best describes the answers on the Help Desk podcast?"

Too technical (0, 0%)
About right (6, 100%)
Too simplistic (0, 0%)
Other (0, 0%)

Thanks!

URLs from 4/14/09

2009-04-14T09:36:00.005-04:00

Thanks to Don Moeller for sitting in for ~~Don~~ Guy Moore on today's podcast.

Backup your data! Don recommends the following Internet-based approaches:
--Evernote (http://www.evernote.com)
--Windows Mesh (https://www.mesh.com/Welcome/default.aspx)
--DropBox (http://www.getdropbox.com)

Internet-based fax services (this started as a thread in a recent Yahoo group spotted by Cleve). Some are free, some have monthly charges:
--Start at http://www.faxcompare.com/
--LinkedIn members recommended:
--www.gofaxer.com
--Efax.com
--Myfax.com
--RingCentral
--Kinko's was recommended; now called FedEx Office, it's not clear if they still offer the service
--One responder, a sole proprietor, was so turned off by unwanted faxes that she no longer receives incoming faxes.
--One idea was to stop faxing and start scanning documents which then can be sent as PDFs (fax being a dying technology). But it is definitely more of a hassle for senders and receivers, and many people will not open attachments even from trusted sources.

How to set defaults in Word 07:
--http://support.microsoft.com/kb/822005

Wireless security: is a home network really safe from those who might try to read data, or piggy-back on a wireless access point?
--Yes, say Wayne and Don. New routers have very robust security and encryption settings.
--Don says a surprising number of users don't take even minimal precautions, but if you do, you'll be fine.
--Make sure you understand the router's instructions on password-protecting and encrypting your wireless.
--WPA is a more secure protocol than WEP.

Are solid-state (flash) drives a good idea?
--Maybe, say Wayne and Don. They faster and lighter (good for laptops) and prices do seem to be dropping. There's some concern about whether they will give out after a number of write-cycles.
--http://en.wikipedia.org/wiki/Flash_drive
--Samsung defends flash reliability in solid-state drives:
--http://news.cnet.com/8301-13924_3-9876557-64.html

Badwarebusters: this is a site, co-created by Consumer Reports, designed to help spread awareness of, and fight, malicious software:
--http://badwarebusters.org/

New Twitter worm

2009-04-13T15:03:00.001-04:00

This article from PCWorld magazine outlines a recent problem with a Twitter worm, and how to fight it.

Poll results: podcast problems?

2009-04-13T14:06:00.000-04:00

Thanks for replying to "Are you using the Help Desk podcast?"

--Listen with no problems: 16 (84%)
--Would like to, but have problems: 2 (10%)
--Not interested: 1 (5%)

URLs from 4/7/09

2009-04-07T09:47:00.005-04:00

The Help Desk Podcast of 4/7/09 is now available:
--http://www.units.muohio.edu/wmub/rss/HelpDesk.xml

Windows 7 will allow downgrade to other OSs
--http://news.cnet.com/8301-13860_3-10213258-56.html

iPhone 3.0 set for summer release?
--http://www.apple.com/iphone/preview-iphone-os/
--http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9131187&intsrc=news_ts_head

Steve Jobs Plush Doll! (warning: not for the squeamish!)
--http://podbrix.com/itemdetails.php?PID=1209444693&prodshot=2

Will USB Printer adapters work with Mac OS X?
--http://www.macintouch.com/readerreports/printing/topic2867.html
--http://www.mac-forums.com/forums/other-hardware-peripherals/109709-parallel-serial-usb-ports-adapters-question.html
Diconix 150 Macintosh Printer driver --http://driverscollection.com/?H=DICONIX%20150%20Plus&By=Kodak

Adding Signatures in Outlook
--http://it.cas.psu.edu/training/howto/outlook/Signatures.htm
Adding Signatures in Entourage
--http://www.uwec.edu/HELP/Entourage/MAIL-signatures.htm

From our correspondents:

Cheap ultra-fast broadband -- in Japan:
---http://bits.blogs.nytimes.com/2009/04/03/the-cost-to-offer-the-worlds-fastest-broadband-20-per-home/?scp=2&sq=broadband&st=cse

Britain tussles with Google Street View:

--http://news.bbc.co.uk/2/hi/uk_news/england/beds/bucks/herts/7980737.stm

Twitter notification of new blog posts:

--"If it were me, I'd set [the wmubhelpdesk Twitter] up to 'tweet' when you post to your blog. I currently do this for [my personal blog], but should have included it for my personal Twitter account. There is a concern that having on only to update your blog post is sort of spamming, but then everyone has a different opinion as to what to use Twitter to do. (I'm wondering when the burn-out will start to kick in?) BTW, to do this automatically can use a service like http://twitterfeed.com/."
--We're looking into this. Right now there aren't enough Twitter followers to make this useful. -- Ed.

We're on Twitter

2009-04-03T15:38:00.001-04:00

The Help Desk now has a Twitter account: wmubhelpdesk

We don't expect to use it a lot. Maybe YOU could help us figure out what to do with it!

URLs from 3/31/09

2009-03-31T16:52:00.005-04:00

The Help Desk Podcast for 3/31/09 is now available.

UPDATE:
Caller recommendations for Mac & Windows and Cell phone syncing -- files, podcasts, etc. on either platform, at home & on the road
--NEW: See this helpful blog entry by Help Desk listener/caller Rich
--https://www.sugarsync.com/

Conficker virus MAY cause problems on April 1, 2009
--http://news.cnet.com/8301-1009_3-10207852-83.html

Sophos Warns about new Mac Trojan RSPlug-F Trojan
--http://www.net-security.org/malware_news.php?id=1043
--Sophos web site
--http://www.sophos.com/products/enterprise/endpoint/security-and-control/8.0/mac/

Caller recommends Sugarsync for Mac & Windows and Cell phone syncing -- files, podcasts, etc. on either platform, at home & on the road
--https://www.sugarsync.com/

Laserwriter 16/600 "Paper Empty" light
--http://www.nefec.org/UPM/printers/mapl16.htm
--http://www.freeprintermanuals.com/PM/Apple LaserWriter 16 600 PS Service Source.pdf
--http://developer.apple.com/documentation/Hardware/Developer_Notes/Printers/LaserWriter_16_600_PSPrintr.pdf
--Paper Sensors are photo sensors. Paper sensors consist of an actuator, a U-shaped photo interrupter, and circuitry. Sensors are tripped as the actuator swings against movement of paper and blocks the gap of the U. An actuator can be passive (governed by gravity) or spring-loaded.
--Note: Sensor failure can be either mechanical or electrical. When troubleshooting sensors, first confirm that the arm Photointerrupter or lever moves freely without snagging, that any springs are applying correct resistance, and that the actuator is not broken. Then check that all cable connections are secure. If you have eliminated mechanical issues, proceed with electrical troubleshooting.

Can't change background color in XP Desktop/May be damaged Profile in Windows
--http://support.microsoft.com/kb/326688

HELP DESK UPDATE: TURBOTAX

2009-03-26T08:55:00.002-04:00

From Cleve, 3/26/09:

Those of you, like me, who have used the tax preparation software TurboTax by Intuit in the past may have been frustrated and surprised trying to find the 2008 tax year version at either Intuit.com or TurboTax.com. From the options given, it may appear that TurboTax has migrated to become an online-only product. Not true; the desktop version, which I much prefer, is still available, but it's not easy to find.

I realized a desktop version must exist after reading through a number of posts in the Technical Support section (which wasn't easy to find, either; it's buried at the bottom of a page trying to get you to sign up for tax advice at $29.95 per session). Some of the posts referred to either the Online or Desktop version. I Googled a few phrases and finally got best results by searching for "turbotax desktop" (no quotes). To save you the trouble, here is the link you need:

http://turbotax.intuit.com/personal-taxes/index.jsp#go_tt_cd

Not only is the desktop version my preference (more on this below), it's also a lot cheaper. For the Deluxe version, the online cost starts at $29.95 but only IF you file by March 27; after that it's $49.95. Add a state and you pay another $34.95. But the desktop version, which includes both federal and state, is $59.95.

In my view there are other compelling reasons to choose the desktop over the online:

It's much faster, especially if you're trying to do it over wireless. I downloaded the desktop over a DSL Ethernet connection in less than 3 minutes.
It doesn't require you to upload your sensitive personal or financial information.
In theory you can upload your old information from your 2007 TurboTax. However, that's not clear in the online version. And once you start entering ANY data, including your name, you can't go back and overwrite it with the 2007 data.
But WAIT; THERE'S MORE . . .
Intuit does a terrible job of letting you know about problem #3. It's there in a user forum as the advice voted the best by the thousands of others who asked this question. And what is the advice? Essentially, "Well, you can't do that, even though they say you can." In my opinion, this is woefully unsatisfactory customer service on Intuit's part.

I've used TurboTax since 1998 (when it was called MacInTax). With a couple of exceptions, each year it's gotten better and easier. Now that I've finally figured out how to get the desktop version for 2008 running, I guess I'll stay with it, but you can bet I'll look at other options, and start a lot earlier, next year.

URLs from 3/24/09

2009-03-24T09:33:00.002-04:00

REMEMBER: THE HELP DESK PODCAST ADDRESS IS:
--http://www.units.muohio.edu/wmub/rss/HelpDesk.xml

The podcast is recorded each Tuesday morning at 9 am ET and available shortly after that time. Send us your email question.

Questions from 3/24/09:

Scott Morse's unofficial WMUB fans site
--http://www.wmubfriends.org

Slow loading of podcast reported in iTunes, Juice
--We still do not know what the answer to this is. Not everyone experiences it. We seem to be doing everything correctly in preparation. See our Podcast Frequently Asked Questions for suggestions on workarounds:
--http://wmubhelpdesk.blogspot.com/2009/03/podcast-questions-and-answers-31609.html

IE 8- Does not get a great rating
--http://www.crn.com/software/215901381

Mac Gest hacked
--http://www.itwire.com/content/view/23941/53/

Problem with Magic Jack & Roxio
--http://forums.support.roxio.com/index.php?showtopic=42012
--http://forums.support.roxio.com/index.php?showtopic=39593&=Magic+Jack

Juice Newton
--http://www.juicenewton.com/

OnLive could threaten Xbox, PS3, and Wii
--http://news.cnet.com/8301-10797_3-10202688-235.html

URLs from 10/17/09

2009-03-17T09:32:00.008-04:00

The Help Desk podcast location, including 3/17/09's show, is:
--http://www.units.muohio.edu/wmub/rss/HelpDesk.xml

Send your Help Desk questions to:
--helpradio (AT) wmub.org [substitute @ for (AT) -- address altered to foil spammers]

Questions from 3/17/09:

De-authorizing iTunes accounts
--You can de-authorize all accounts from any computer with iTunes
--Then re-authorize one at a time

Beefing up a wireless router
--http://tech.yahoo.com/blog/null/80308
--http://www.microsoft.com/athome/moredone/wirelesstips.mspx
--http://www.crunchgear.com/2007/11/20/how-to-extend-your-wireless-range-for-5-cents/

Will Windows 7 beta expire in August and leave users hanging?
--It appears not. Rumor sites have suggested that Windows 7 may be released as early as July. If not, we believe Microsoft would extend the valid period for the beta release.

Apple's Mighty Mouse
--Programming your Mighty Mouse (Mac)
--http://www.apple.com/mightymouse/software.html
--Two 3rd party software application that allow you to program your mouse (Mac) based on the application
--Steermouse (Mac)
--http://plentycom.jp/en/steermouse/
--USB Overdrive (Mac)
--http://www.usboverdrive.com/USBOverdrive/Information.html

Podcast Questions and Answers (3/16/09)

2009-03-16T11:03:00.002-04:00

Our new podcast-only format has generated a lot of questions. Here are the most common, and our best answers:

I've never listened to a podcast. How do I get started?
--There are several ways. One place to start would be pasting the podcast URL into your web browser:

http://www.units.muohio.edu/wmub/rss/HelpDesk.xml

--You should see a screen that displays the individual elements. Shows before 2/28/09 have 4 segments each; beginning with 3/10/09, 1 segment each. Different browsers display differently, but you may have the following options:

Simply play an episode by clicking it.
You'll need to revisit the URL each week, though.
Add the podcast to a podcast reader.
You might have choices such as Apple's free iTunes, and might be prompted to select other readers in your system. Once logged in, the podcast should update each week.
Manually subscribe via iTunes.
Go to Advanced > Subscribe to Podcast and paste in the URL above.
Subscribe via an RSS feed.
This lets you set a bookmark in your browser, which automatically updates.

My browser displays gibberish at the podcast URL.
--This is usually the sign of an older browser. Modern versions if Firefox and Safari for both the Mac and PC, and IE for the PC don't seem to have any problems.

How can I get the podcast into my iPod?
--See instructions above for gettting the podcast into iTunes. When you set up your syncing preferences, make sure that podcasts sync.

My reader will not completely download the podcast.
--A couple of people have reported problems, one with iTunes and one with Juice. We don't really have a good answer yet. It's possible there is a firewall issue with your ISP and the Miami University server which houses the podcasts.

Are you streaming live on the web?
--No, the podcast is strictly a volunteer labor of love among the creators, and we don't have the funds to purchase streaming bandwidth. When Miami operated WMUB, that was part of the service.

What happened to "Duke of Earl" and the other music?
--The simple answer is that we no longer have the rights to use commercially-recorded music. When we were broadcasting live on WMUB, music copyrights were paid which allowed streaming and podcasting of programs that originated on the air. Since we are no longer on the air, those rights don't apply. The question of internet rights is very complex right now, with negotiations between broadcasters, podcasters, representatives of songwriters and of artists each staking out different positions.

Thank you for the podcasts! (3/16/09)

2009-03-16T10:42:00.003-04:00

Since announcing the new Help Desk Podcast (details here), we have received many messages of congratulations, thank-yous, and best wishes. Here is a sample:

Count me in! -- Mike

I just listened to your first [podcast-only show] and it was great! I thought I'd never hear that up-beat banter paired with good technical advice again and it was the one WMUB program I missed most. . . . Keep up the great work! -- 'fariswheel'

Even though I left the Oxford area (for Columbus) going on two years ago, I have fond memories of WMUB and especially the Help Desk Show, and I "tuned in" occasionally via the 'Net. -- Bill from Columbus

I will continue to look for wacky tech news from you! -- Lee

It sure is good to know that you are still in the business of helping those of us who get stuck with computer questions. Thanks for doing this for us. It's sure a shame that you had to had to go off of the air but I understand as the dollar dictates what happens these days. -- David

I am so glad you guys are still galloping to the rescue of of neophytes out in the boondocks. I miss you and am glad to continue monitoring the blog when I can. Thanks for the memories and good fellowship and yes the advice too. -- Jim

Sorry for the loss of "The Help Desk" as it has been. Glad to hear of an effort to get at least part of it back. Please keep me on the e-mail list. -- Don from Richmond

Thanks for the info re: you new help desk blog. Not sure if I'll be able to listen on my computer as we have dial-up only service out here in the country. ... Wanted to take this opportunity to say how much I enjoyed listening to the Help Desk these past 8 or 9 years. You provided all of us out here loads of computer info and quite a few chuckles, also. Frankly, I miss listening to all of you at WMUB. Your "hometown" flavor and wonderful personalities helped make each day brighter and we came away better informed and happier as a result. ... Here's to all of you at the Help Desk Blog a great big wish for much success with your new show. You deserve all the best. -- Betty

Great news about continuing the show via podcasts. Now I'll have to figure out how to use them. But who can I call? -- Chris from Brookville, OH
--[See our new page of Podcast Questions and Answers. --Ed.]

Thanks for continuing your show via podcast. I am thrilled you are on the air for now. I have found out how to listen online through my web browser. Is there a way to find it and download it in iTunes so I can put it on my iPod? ... Thanks so muich for putting all the old archives up on the helpdesk blog. -- Kris from Richmond
--[See our new page of Podcast Questions and Answers. --Ed.]

Great to hear that you are going to try to keep the Help Desk going. ... I will try to get into scheduling getting to the podcast during lunch on Tuesday. -- Stan

Good to hear that you are going to keep the Help Desk going. ... I'd like to help out if I can . . . with LINUX-related questions. Send them my way and I'll send you back an answer. -- AJK from Miami U.

URLs from 3/10/09

2009-03-10T10:46:00.002-04:00

THIS IS THE FIRST SHOW IN THE HELP DESK'S PODCAST-ONLY FORMAT
--It will be available sometime on Tuesday 3/10/09. Click on this link, or type it in your Podcast aggregator:
--http://www.units.muohio.edu/wmub/rss/HelpDesk.xml

Rugged laptop by Dell
--http://news.cnet.com/8301-17938_105-10191008-1.html

Screen going blank when switching users
--http://techrepublic.com.com/5208-6230-0.html?forumID=101&threadID=219806&messageID=2217281

Sansa disk won't ply from USB hub
--http://forums.sandisk.com/sansa/board/message?board.id=express&message.id=597

POP mail from your hotmail account
--http://mailcall.spaces.live.com/Blog/cns!CC9301187A51FE33!49799.entry

Push to make iPhone available from other carriers ( The Consumers Union, the New America Foundation, and the Electronic Frontier Foundation)
--http://www.businessweek.com/technology/content/mar2009/tc2009033_855911.htm?
campaign_id=yhoo

New Mac Mini released
--http://www.pcworld.com/businesscenter/article/160668/new_mac_mini_misses_the
_mark_for_small_business.html

The Help Desk URL
--http://wmubhelpdesk.blogspot.com/

How to manage drive letter assignments in Windows XP
--http://support.microsoft.com/kb/307844

Bookmark this URL!

2009-02-25T09:46:00.002-05:00

Although the last Help Desk has aired, WMUB will continue to add blog posts from time to time.

Please bookmark this blog!

Thank you,

The Help Desk Crew (Cleve Callison, Guy Moore, Wayne Stone)

URLs from 2/24/09

2009-02-24T21:27:00.003-05:00

Why Steve Jobs can't save GM
--http://www.forbes.com/2009/02/23/apple-steve-jobs-technology-enterprise-tech_apple.html?partner=yahootix

Best Buy Offes iPhone Discounts
--http://www.macrumors.com/2009/02/22/best-buy-offering-iphone-discounts-of-as-much-as-100-to-reward-zone-members/

MacBook SMC Update
--http://support.apple.com/kb/HT3435
--http://support.apple.com/downloads/MacBook_SMC_Update_1_3

10 ways the Microsoft stores will differ from the Apple stores (humor)
--http://www.pcworld.com/article/159521/10_ways_microsofts_retail_stores_will_differ_from_apple_stores.html

Party like it's 123456789
--http://www.theregister.co.uk/2009/02/04/unix_timestamp_milestone/

Tips for buying a new laptop
--http://www.eslbee.com/how_to_choose_the_best_laptop_computer.htm
--http://life123.com/technology/computer-hardware/laptop/choosing-the-best-laptop-computer.shtml
--http://www.buzzle.com/editorials/7-13-2006-102229.asp
--http://www.abcarticledirectory.com/Article/Did-I-Choose-the-Best-Laptop--/140327

Apple Clone maker (Pystar)
--http://www.pcworld.com/article/159937/whats_at_stake_in_the_applepsystar_case.html

Talk Like Pirate Day
--http://www.talklikeapirate.com/

'Virtual Memory low' Message
--http://www.askdavetaylor.com/how_can_i_fix_too_little_virtual_memory_in_windows.html
--http://forums.pcworld.co.nz/archive/index.php/t-69392.html

Apple Numbers Freezing header Row & Columns
--There are 3 little icons under the media button. They allow you to freeze row and columns.

URLs from 2/17/09

2009-02-24T07:29:00.002-05:00

Gaming Board in Vegas warns about card counting apps for iPhone
--http://mac.blorge.com/2009/02/16/iphone-apps-cause-trouble-in-vegas/

Microsoft to Open stores
--http://www.pcworld.com/businesscenter/article/159508/microsoft_plans_stores_hires_dreamworks_exec.html?tk=rel_news

How to setup sub-accounts on your Verizon accounts
--https://www22.verizon.com/foryourhome/eRepairNet/DSLRepairANR/Common/Support
Details.aspx?case=set_up_sub-accounts
--http://www.oceanmedia.net/tut_email_oe.asp

Where to find older games for Vista
--http://www.download.com/windows/?tag=hdr;snav
--Possibly run non-intensive games under XP using Virtual PC (You will need a legal copy of XP)
--http://www.microsoft.com/downloads/details.aspx?FamilyID=04d26402-3199-48a3-
afa2-2dc0b40a73b6&displaylang=en

Digitizing Record & Tapes on your Macintosh
--http://www.peterphun.com/mac_tutorials/DigitizingVinyl.html
--http://www.macinstruct.com/node/131
--http://forums.macrumors.com/showthread.php?t=149015
--http://audacityteam.org/wiki/index.php?title=Transferring_tapes_and_records_to_computer_or_CD
--Since the emailers to this show had so much to digitize they may want to consider one of the devices that will convert your records directly to CDs without involving your computer. I do not have a lot of experience with these or the quality of what they produce, but it might be another option. --Guy Moore
--2 Crosley models:
--http://www.target.com/gp/search/177-6865739-4621941?field-keywords=crosley_r
ecord_to_cd&LNM=crosley_record_to_cd&CPNG=Furniture&AFID=google&LID=27338065
&ref=tgt_adv_XSGO0298
--http://www.youtube.com/watch?v=fX5VEmbDKL0
--http://reviews.ebay.com/Crosley-Keepsake-Portable-Turntable-CD-Recorder-CR24
9_W0QQugidZ10000000006404275
--http://www.crosleyradio.com/MonthlyPromo.aspx

URLs from 2/10/09

2009-02-10T10:43:00.002-05:00

Importing Outlook distribution list into Gmail Contacts
--http://groups.google.tk/group/Gmail-Users/browse_thread/thread/5da1663d5692a808

Windows XP SP3 recovery disk
--http://www.pcmag.com/article2/0,2817,2325399,00.asp

Circuit City closing
--http://money.cnn.com/2009/01/16/news/companies/circuit_city/

Steve Wosniack on Dancing with the stars
--http://www.google.com/hostednews/ap/article/ALeqM5jdkIEJ3UzzjPgYSgksYIAX8qAk3QD967TG0G0

iLife 09 Bugs & Fixes
--http://www.macworld.com/article/138693/2009/02/ilife09_bugs.html?lsrc=rss_main

Whiz kid make iPhone Apps
--http://www.reuters.com/article/technologyNews/idUSTRE5140FI20090205

Importing contacts into Gmail
--http://mail.google.com/support/bin/static.py?page=switchguide.html&stage=import&provider=any
--http://googlesystem.blogspot.com/2009/02/import-contacts-and-mail-to-gmail.html

Windows Xp Recovery Disk
--http://www.pcmag.com/article2/0,1759,1747010,00.asp
--http://easydesksoftware.com/recovery.htm
--http://www.bootdisk.com/

FireFox 2 will not quit
--https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/84600

Running YouTube video on an older Mac 10.2
--http://lowendmac.com/mail/0802mb/0205.html

Converting graphic images for web upload
--http://www.etrusoft.com/graphic-converter/

URLs from 2/3/09

2009-02-03T11:13:00.001-05:00

Amiga Classic 'Pinball Dreams' Comes to the iPhone
--http://toucharcade.com/2009/02/01/amiga-classic-pinball-dreams-comes-to-the-iphone/

Apple gains in internet use 2009
--http://apple20.blogs.fortune.cnn.com/2009/02/01/apple-starts-2009-with-strong-net-gains/?source=yahoo_quote

Microsoft Graph keeps popping up when I restart my computer
--http://www.techsupportforum.com/microsoft-support/windows-xp-support/58763-microsoft-graph-error-restart.html

Converting Quicktime Movies for iPhone or iPod Touch
--http://www.ojosoft.com/how-to-convert/quicktime-to-iphone-converter.html

Stooge sounds
--http://www.rosswalker.co.uk/movie_sounds/three_stooges.htm

URLs from 1/27/09

2009-02-03T11:08:00.002-05:00

Upgrading Dell Dimension 8400
--http://www.tomshardware.com/forum/228474-28-dell-dimension-8400-upgrade-dual-core

Macintosh is 25 Years old
--http://www.macrumors.com/2009/01/24/apples-macintosh-turns-25-years-old-today/
--http://www.youtube.com/watch?v=G0FtgZNOD44

iLife 09 Shipping this week
--http://www.apple.com/pr/library/2009/01/26ilife.html

iMovie HD No longer available from Apple
--http://www.macrumors.com/2009/01/27/imovie-hd-6-no-longer-available-for-download/

Mac Trojan in Bootleg version CS4
--http://macenstein.com/default/archives/2328

Creator 10 Updater problem
--http://forums.support.roxio.com/index.php?showtopic=45265
--http://www.roxio.com/enu/support/emc10/software_updates.html
--http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000005CS&PARAMS=

Windows screen saver settings
--http://www.myvistathemes.com/articles/how-to-change-the-screensaver-in-windows-vista/

Removing things from Startup
--http://netsquirrel.com/msconfig/msconfig_xp.html

Disabling Roxio from Startup
--http://forum.dvdtalk.com/tech-talk/217836-disabling-roxio-ez-cd-creator-auto-start-up-xp.html

URLs from 1/20/09

2009-02-03T11:05:00.001-05:00

Get your MacBook glossy screen replaced with a mat screen
--http://www.insanely-great.com/news.php?id=10074

Shoutcast on your iPhone
--http://www.insanely-great.com/news.php?id=10072

Steve Jobs' Health
--http://www.alleyinsider.com/2009/1/steve-jobs-to-bloomberg-leave-me-alone
--http://www.marketwatch.com/video/asset/mossberg-on-steve-jobs-health-apple/19993D87-2A80-4DE5-B876-164F36837B1D

Conficker computer worm
--http://www.nbr.co.nz/article/conficker-worm-infects-9-million-and-counting-39617
--http://www.pcworld.com/article/157876/protecting_against_the_rampant_conficker_worm.html

Email Archiving Utilities
--http://www.apple.com/downloads/macosx/email_chat/mailsteward.html
--http://mac.rbytes.net/cat/mac/internet-utilities/entourage-email-archive-x/
--http://www.apple.com/downloads/macosx/email_chat/entourageemailarchivex.html

Setting up mail to POP from Yahoo
--http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/pop/pop-08.html

CD Ripping software
--http://forums.cnet.com/5208-4_102-0.html?threadID=260511

URLs from 1/13/09

2009-01-13T14:27:00.003-05:00

Malware Bytes (anti-spyware product)
--http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=mncol

Senators Getting MacBook Air
--http://www.omaha.com/index.php?u_page=2798&u_sid=10534817

IPod Touch a Hit
--http://www.businessweek.com/technology/ByteOfTheApple/blog/archives/2009/01/
more_evidence_t.html?campaign_id=rss_tech

Skype coming to iPhone
--http://apcmag.com/skype_heading_to_iphone_android_blackberry.htm

Windows 7 Beta
--http://www.thestandard.com/predictions/windows-7-launch-date-announced-microsoft-mix09
--http://news.cnet.com/microsoft-holding-off-on-windows-7-public-beta/

Windows says "C file is dirty"
--http://www.buildorbuy.org/dirtybit.html
--http://forums.techguy.org/windows-nt-2000-xp/521889-solved-volume-dirty-question.html

How to Remove Antivirus 2009
--http://www.bleepingcomputer.com/malware-removal/uninstall-antivirus-2009

Apple Time Capsule losing printer connected
--http://discussions.apple.com/thread.jspa?messageID=8763592
--http://docs.info.apple.com/article.html?path=Mac/10.5/en/14001.html
--http://support.apple.com/kb/HT1341

Free Operating Systems Guide
--http://www.freebyte.com/operatingsystems/
--http://www.dma.org/linuxsig/events.shtml

Toshiba satellite Not Charging Battery(Vista Home)
--http://forums.cnet.com/5208-4_102-0.html?threadID=298408

URLs from 1/6/09

2009-01-06T10:43:00.002-05:00

MacWorld Keynote 2009 1-6-2009
--http://news.cnet.com/8301-17938_105-10131644-1.html
--http://news.cnet.com/8301-13579_3-10130470-37.html

Zune Player Problems
--http://www.suntimes.com/technology/1357239,w-zunes-dead-microsoft-123108.article
--http://abcnews.go.com/Technology/wireStory?id=6562034

Skype on windows not able to connect
--(Probably being blocked by firewall or security setting)
--http://www.skype.com/help/guides/firewalls/technical.html

URLS not opening in Thunderbird
--http://www.tnpcnewsletter.com/discuss/index.cgi?noframes;read=17736

Set FireFox as your default browser
--http://kb.mozillazine.org/Default_browser#Force_Firefox_to_make_itself_the_default

Others can't read files created in Office 2007
--Writers: change Office 2007 to save in 2003-97 format:
--http://www.technixupdate.com/change-the-default-files-save-format-from-docx-to-doc-in-word-2007/
--Recipients: convert files from 2007 (Mac 2008) to readable formats
--Macintosh conversion:
--http://www.microsoft.com/mac/downloads.mspx
--Windows conversion:
--http://office.microsoft.com/en-us/products/HA101686761033.aspx Utilities

MozBackup -- Backups your Thunderbirg email and Firefox browser info
--http://mozbackup.jasnapaka.com/

MalwareBytes (free anti-spyware program for PC)
--http://www.malwarebytes.org/mbam.php

Playing WMV files on iPod
--Need to convert the files to QuickTime or Mpeg-4, then import into iTunes
Some conversion utilities:
--http://www.avex-dvd-to-ipod-video-suite.com-http.com/play-wmv-files-on-ipod.html
--http://www.nchsoftware.com/prism/index.html?gclid=CLOsxamb-pcCFQpgswodODlsDA

URLs from 12/30/08

2008-12-30T12:04:00.003-05:00

ATT Cuts Refurb iPhone cost
--http://www.insanely-great.com/news.php?id=10019

Acer Laptop not running
--http://www.laptoprepair101.com/laptop/2006/01/28/toshiba-satellite-m35x-a75-power-jack-problem/
--http://www.asklaptopfreak.com/laptop-notebook-help/2006/07/16/notebook-only-runs-off-the-battery/

Selecting items in Windows Vista
--http://www.online-tech-tips.com/windows-vista/select-multiple-files-in-windows-vista-quickly-using-checkboxes/

Converting data from Palm
--http://www.emailman.com/conversion/index.html

Converting from Windows
--http://www.dataviz.com/products/maclinkplus/

Windows build 6001 "this copy of windows is not genuine"
--http://social.microsoft.com/Forums/en-US/genuinevista/thread/1f4be3a2-c868-477e-b24b-24ec1172c145/

Organizing Digital Photos
--http://www.breezesys.com/BreezeBrowser/
--http://www.hp.com/united-states/consumer/digital_photography/organize_archive_photos/tips/photo_organization.html

URLs from 12/23/08

2008-12-30T10:06:00.002-05:00

Ambrosia Games
--http://www.ambrosiasw.com/games/xmas08/

Steve Jobs
--http://www.newsweek.com/id/176318?from=rss
--http://gizmodo.com/5111773/steve-jobs-skipping-final-macworld-apple-keynote
--http://www.ubergizmo.com/15/archives/2008/12/steve_jobs_will_not_present_at_macworld_expo.html
--http://www.macsimumnews.com/index.php/archive/breaking_news_steve_jobs_will_not_present_keynote_at_macworld_2009/

Google Mail Video Chat
--http://www.newsoxy.com/google/article11497.html

Web Cam Reviews
--http://cowboyfrank.net/webcams/webcamtop.htm

pkjobs.exe error when shutting down
--http://www.derkeiler.com/Newsgroups/microsoft.public.windowsxp.security_admin/2004-11/0482.html

Coolwwwsearch
--http://majorgeeks.com/download4113.html
--http://www.softpedia.com/get/Antivirus/CoolWWWSearch-SmartKiller-MiniRemoval.shtml

Norton Utilities Mac Don't use on recent systems
--http://www.macintouch.com/readerreports/macosx10_4_3/topic3775.html

URLs from 12/16/08

2008-12-16T10:32:00.000-05:00

Computer won't boot from hard drive or CD:
--Try booting with the windows CDROM. Type 'r' when it prompts you to.
--Then at console c: prompt type: chkdsk C: /p/r
--Once this is done then type this: fixboot C:
How to use Chkdsk (Windows)
--http://vlaurie.com/computers2/Articles/chkdsk.htm

Mac OS X 10.5.6 update
--http://support.apple.com/kb/HT3194

Safari's Email Phishing
--http://www.macworld.com/article/137094/2008/11/safari_safe_browsing.html

Dban - secure disk erasing ( Windows)
--http://www.dban.org/

Windows Xp Migration Utilities
--http://www.pcmag.com/article2/0,2817,1091180,00.asp
--http://www.software.com/view/9875/116/laplink-pcmover-pc-migration-utility

Virtual PC for Windows
--http://www.microsoft.com/windows/products/winfamily/virtualpc/default.mspx

Firefox 3 (alternative browser to Internet Explorer)
--http://www.mozilla.com/en-US/

Blue Screen
--http://forums.techarena.in/windows-vista-network/1043219.htm

WIFi on Delta flights
--http://www.washingtonpost.com/wp-dyn/content/article/2008/12/15/AR2008121500869.html

Fixing slow computers
--http://schlerplotti.typepad.com/squirrelnet/2006/08/tips_on_how_to_.html
--http://pc-troubleshooting.suite101.com/article.cfm/slow_computer_solutions
--http://www.ehow.com/how_4470012_fix-slow-computer.html

URLs from 12/10/08

2008-12-09T19:05:00.000-05:00

Phishing and deceptive web sites
--http://www.fraud.org/tips/internet/phishing.htm

Powerbook G4 gray-blue screen or Apple when booting
--http://discussions.apple.com/thread.jspa?threadID=1762759&tstart=0

Plan to donate computers at the holiday season?
--http://www.cincinnaticomputercooperative.org/
--Note: Wipe the hard drive before donation
--http://www.dban.org/
--Include your OS disk with donated computer

Firefox 3.0 Trouble shooting
--http://www.howtogeek.com/howto/internet/firefox/troubleshooting-problems-with-firefox-3-crashing-or-hanging/

URLs from 12/2/08

2008-12-02T17:03:00.000-05:00

Windows market share
--http://www.insanely-great.com/news.php?id=9934

Removing Antivirus 2009 malware - go back to restore point or Utility that removes it
--http://www.bleepingcomputer.com/malware-removal/remove-winweb-security

Boot disk for your computer
--http://www.bootdisk.com/bootdisk.htm

Last ditch efforts at getting your data from a dead hard drive
(CAUTION: These will likely ruin your HD)
--http://geeksaresexy.blogspot.com/2006/01/freeze-your-hard-drive-to-recover-data.html
--http://www.wikihow.com/Fix-a-Physically-Broken-Hard-Drive
--http://www.gizmodo.com.au/2007/11/harcdcore_data_recovery_double.html

Dell Inspiron 1500 - drivers
--http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=INS_PNT_1501&os=WW1&osl=en&catid=&impid

URLs from 11/25/08

2008-11-25T10:41:00.000-05:00

Webcam reviews
--http://cowboyfrank.net/webcams/index.htm
--http://www.dpreview.com/
Video conferencing from Iraq:
--http://www.freedomcalls.org/

Managing Mac Labs
--http://www.bombich.com/software/adam.html

Content Advisor was the source for a number of comments. Many online users report problems with warnings from this, which if legitimate is part of Internet Explorer. Messages that appear to be from Content Advisor asking for your password could be legitimate, or they could be viruses or spyware. Use caution in giving away passwords.
--Settings
--http://www.microsoft.com/technet/prodtechnol/ie/reskit/6/part2/c05ie6rk.mspx?mfr=true
--http://help.channels.aol.com/kjump.adp?articleId=218943
--Content advisory password hack (CAUTION: not for the faint of heart)
--http://majorgeeks.com/Remove_Content_Advisor_Password_d5363.html

Optimizing your Macintosh Hard drive
--http://support.apple.com/kb/HT1634

URLs from 11/18/08

2008-11-18T10:55:00.001-05:00

Wii trainer program
--http://www.thevine.com.au/blog/gamesmaster/lets-get-physical-too.aspx

USB 3.0 Spec Finalized
--http://www.tgdaily.com/html_tmp/content-view-40225-135.html

Keyloggers (surreptitious recording of keystrokes)
--http://www.tech-faq.com/remove-keylogger.shtml

Should I turn my computer off when I am not using it?
--http://www.tucows.com/article/588
--http://computer.howstuffworks.com/question328.htm
--http://www.microsoft.com/smallbusiness/resources/technology/hardware/do-you-need-to-turn-off-your-pc-at-night.aspx#DoyouneedtoturnoffyourPCatnight

Device Driver Error Message Is Generated When the Computer Enters Standby or Hibernate Mode
--http://support.microsoft.com/?kbid=314118
--http://forums.techguy.org/all-other-software/461187-terminal-server-keyboard-driver.html
--http://forums.techguy.org/all-other-software/461187-terminal-server-keyboard-driver-2.html

Outlook: using POP to read Gmail
--http://www.emailaddressmanager.com/tips/outlook-gmail.html
Update: listener Joe B. sent this email after the show:
"gmail does NOT follow proper POP3. This is what threw your guy -- the 2 crucial things are you cannot tell gmail to delete a message, you cannot read a message after you have already read it. Hence, he got it to "work once" and not again. I don't know why they do this but it is crazy. I use 1 program for my daily email and a 2nd completely separate one to collect the email from time to time -- this has saved me when Outlook Express did things like delete all messages.
"IMap does work properly, however, with gmail - the cool thing is that it leaves the email on the server unless you delete it so you can get it from your laptop then go to the office and still get it from your desktop, etc. (Like webmail for those who insist that webmail is good for that, except that, it arrives at my desktop along with my POP3 - about 2 dozen accounts -- I can't imagine having to log into 5 webmail accounts just to collect my email -- not a fan of usually much slower, loaded with ads, commands all different webmail.)"

URLs from 11/11/08

2008-11-13T12:34:00.000-05:00

USB 3 Announcement on Nov 17th
--http://news.cnet.com/8301-13924_3-10083081-64.html

Pavillion laptop will not activate screen saver
--http://blogs.sqlxml.org/bryantlikes/archive/2006/12/13/screen-saver-doesn-t-activate-in-vista.aspx
--http://support.microsoft.com/kb/911895

Toshiba Tecra
--http://www.irisvista.com/tech/

iPhone Tethering
--http://www.insanely-great.com/news.php?id=9860

Safari Crashing on Panther
--http://www.mac-forums.com/forums/os-x-applications-games/107620-safari-1-3-2-crashing-10-3-9-please-help.html

URLs from 11/4/08

2008-11-04T11:25:00.000-05:00

NetFlicks Beta for the Mac
--http://www.insanely-great.com/news.php?id=9842
--http://silverlight.net/

Vista 64 ... Is it ready for Prime time? Check the dates because some of these are dated.
--http://www.geardiary.com/2008/08/20/is-64bit-vista-ready-for-prime-time/
--http://www.webmasterworld.com/webmaster_hardware/3450227.htm

Wireless access points why should I password protect it.
--http://givemebackmycredit.com/blog/2008/01/protect-your-computer-from-hac.html
--http://voices.washingtonpost.com/securityfix/2008/09/wiglenet_the_411_on_wireless_a.html
--http://digg.com/security/Why_you_should_protect_your_wireless_network_with_WPA

World of WarCraft screen goes blank
--http://forums.worldofwarcraft.com/thread.html;jsessionid=E4801FC6BA6033AB258D63BFBD8BEAD1.app11_07?topicId=1602253411&postId=54933779049&sid=1

XP Virus Scan Pops up on the Mac
--http://discussions.apple.com/thread.jspa?messageID=6927569

URLs from 10/28/08

2008-10-29T22:25:00.001-04:00

Crossover for the Mac & Linux
--http://www.tuaw.com/tag/crossover

Windows Defender Not Updating
--http://forums.cnet.com/5208-12546_102-0.html?forumID=133=2461922&threadID=242879

Reset NVRAM
--http://support.apple.com/kb/HT1379

Reset PMU
--http://support.apple.com/kb/HT1431

URLs from 10/21/08

2008-10-21T10:55:00.000-04:00

Configuring iPod Touch for Miami MU-WIRELESS, Email, Contacts & Calendar
--https://ithelp.muohio.edu/selfservice/rassp/KPListing/view2.jsp
--Configuring iPod touch to use MU-Wireless
--https://ithelp.muohio.edu/selfservice/rassp/KPListing/view2.jsp
--Miami iPhone configuration utility, may work on iPod Touch
--https://software.muohio.edu/Windows/index.shtml

Searching for files on OS X using Spotlight
--http://db.tidbits.com/article/9283

Playing WMV files on the Mac
--QuickTime Download
--http://www.apple.com/quicktime/download/

Stuffit Expander
--http://my.smithmicro.com/mac/stuffit/expander.html

Windows Media Player for Mac
--http://www.versiontracker.com/dyn/moreinfo/macosx/13112

Downloading Flash Player for FireFox & Other Browsers
--http://www.adobe.com/shockwave/download/alternates/

Malware Removal Guide from Gem State Computers
--http://docs.google.com/View?docid=dg5pvcgc_0g47fnqcp

CD Catalog CDFINDER
--http://www.cdfinder.de/

Safari (nsurl Error domain:-1011)
--http://www.port80software.com/200ok/archive/2005/02/25/349.aspx

Apple Announces new MacBook & MacBook Pro
--http://www.apple.com/macbookpro/
--http://www.apple.com/macbook/

URLs from 10/14/08

2008-10-15T16:54:00.000-04:00

Spyware removal
--http://www.download.com/Spybot-Search-Destroy/3000-8022_4-10122137.html
--http://www.safer-networking.org/en/home/index.html
--http://www.download.com/Ad-Aware-2008/3000-8022_4-10045910.html
--http://www.microsoft.com/downloads/details.aspx?FamilyId=435BFCE7-DA2B-4A6A-
AFA4-F7F14E605A0D&displaylang=en

Slipstreaming windows
--http://www.winsupersite.com/showcase/windowsxp_sp2_slipstream.asp

Alternatives to Internet Explorer:
--Opera
--http://www.opera.com/
--Crazy Browser
--http://www.crazybrowser.com/

Video chatting
--http://download.aim.com/client/68
--http://www.skype.com/allfeatures/videocall/

Smitfraud-C Removal tool (half way down page posted by Gnmpf)
--http://www.spywareinfoforum.com/lofiversion/index.php/t53300.html

Apple Stock up during the crisis
--http://apple20.blogs.fortune.cnn.com/2008/10/10/apple-shares-go-their-own-wa
y/

No, Steve Jobs did not have a heart attack!
--http://www.insanely-great.com/news.php?id=9748

1910 Fruit gum company
--http://profile.myspace.com/index.cfm?fuseaction=user.viewprofile&friendid=24

URLs from 10/7/08

2008-10-07T10:44:00.000-04:00

New Sony Vaio
--http://blog.wired.com/gadgets/2008/10/sonys-new-all-i.html

Office 2007 won't install on XP machine
--http://office.microsoft.com/en-us/products/HA101668651033.aspx

CAC Card not authorizing to Army Knowledge online
--http://www.usaarl.army.mil/CBT/EndUser/chapter_06b/chapter06b.html
--http://cgi.ebay.com/NEW-USB-Common-Access-Card-(CAC-Military-ID)-Reader_W0QQ itemZ220282945638QQcmdZViewItemQQimsxZ20080918?IMSfp=TL080918104007r2579

Printer Sharing from Windows ME to Vista
--http://www.pixel2life.com/publish/tutorials/296/how_to_share_a_local_printer_on_your_network_with_other_computers_with_vista/
--http://technet.microsoft.com/en-us/library/bb727037.aspx
--http://www.wellesley.edu/Computing/FileSharing/Windows/win98me.html

Resetting the MacBook SMC System Management Controller
--http://support.apple.com/kb/HT1411?viewlocale=en_US

URLs from 9/30/08

2008-09-30T10:47:00.001-04:00

Comparing hard drive reliability
--http://www.pcworld.com/article/129558/study_hard_drive_failure_rates_much_higher_than_makers_estimate.html
--Hard drive reliability survey at the top of the screen (you must register)
--http://www.storagereview.com/

Compressing videos to several formats by dropping it into a folder
--Folder Actions (Mac)
--http://www.simplehelp.net/2007/01/30/folder-actions-for-os-x-explained-with-
real-world-examples/
--QuickTime Pro
--http://www.apple.com/quicktime/
--H264 Scalable Video Format
--http://en.wikipedia.org/wiki/H.264

Windows XP Service Pack 3 and AMD processor (beware!)
--http://www.tomshardware.com/news/Windows-XP-SP3,5334.html
--Error opening Powerpoint Documents after SP3 Error Message
"You are attempting to open a file type that is blocked by your registry
policy setting"
--http://support.microsoft.com/kb/922847/

Video Players/Converters Recommended by listeners
--http://www.gomlab.com/eng/
--http://www.videolan.org/
--http://www.avs4you.com/

iPhone App store
--http://arstechnica.com/news.ars/post/20080928-apples-app-store-schizophrenia
-driving-developers-crazy.html

Waikiki Apple Store Opening
--http://www.vimeo.com/1830381

Definition of Nanometer
--http://en.wikipedia.org/wiki/Nanometre

Sensing Earthquakes with your Mac
--http://www.cnn.com/2008/TECH/science/09/25/earthquake.trackers.ap/index.html
?eref=rss_tech

URLs from 9/23/08

2008-09-24T23:40:00.000-04:00

Google Phone
--http://news.cnet.com/Google-unveils-cell-phone-software-and-alliance/2100-10
39_3-6217001.html

Thin vertical lines on laptop screen
--http://www.techsupportforum.com/hardware-support/laptop-support/256963-verti
cle-lines-screen.html

Permissions Error Mac OS 10.5
--http://support.apple.com/kb/TS1448

URLs from 9/9/08

2008-09-09T16:16:00.000-04:00

NOTE: Podcasts for the Help Desk 9/2/08 and 9/9/08 are not currently available because of the WMUB Fall Member Drive. Please make a pledge of support on our secure server.

Kane Kramer, inventor of the iPod in 1979
--http://www.insanely-great.com/news.php?id=9630

Network attached Storage
--http://www.answers.com/topic/network-attached-storage
--http://www.webopedia.com/TERM/N/network-attached_storage.html

MobileMe (formerly .Mac) for PC
--http://www.apple.com/mobileme/features/pc.html

What's inside an iPhone?
--http://dennis.cerosmedia.com/1D48c0e443939f0530.cde/page/20

Antivirus 2008 -- Beware of this dangerous malware!
--http://blog.stopbadware.org/2008/03/27/alert-xp-antivirus-2008
--Removing Antivirus 2008
--http://www.2-spyware.com/remove-antivirus2008.html

Acer MicroPhone will not turn off
--http://forum.notebookreview.com/showthread.php?t=182316

URLs from 9/2/08

2008-09-02T10:43:00.001-04:00

NOTE: Podcasts for the Help Desk 9/2/08 and 9/9/08 not currently available because of the WMUB Fall Member Drive. Please make a pledge of support on our secure server.

RSS feeds article from CNet.com
--http://reviews.cnet.com/1990-10088_7-5143606-1.html?tag=nav

iPhone reach .48% of web browsing
--http://apple20.blogs.fortune.cnn.com/2008/08/31/iphone-web-share-hits-record
-048/

iPhone Update 2.02 helps with dropped calls and reception issues
--http://www.roughlydrafted.com/2008/08/28/the-inside-deets-on-iphone-202-and-
dropped-calls/

Solver re-released for the Mac
--http://www.solver.com/mac/

New Chrome web browser from Google
--http://www.bloomberg.com/apps/news?pid=20601087&sid=a9VRkEy_vemc&refer=home

Vista wireless networking troubleshooting
--http://technet.microsoft.com/en-us/library/cc766215.aspx

EFI Boot ROM or SMC firmware - Installation for Mac
--http://support.apple.com/kb/HT1237

PC Magazine RSS Feed
--http://www.pcmag.com/article2/0,4149,816548,00.asp

How to keep email on two computers synchronized
--IMAP - Internet Mail Access Protocols
--http://www.imap.org/about/whatisIMAP.html
--POP - Post Office Protocol
--http://en.wikipedia.org/wiki/Post_Office_Protocol
--Gmail imap settings
--http://mail.google.com/support/bin/answer.py?hl=en=75725
--Yahoo imap settings
--http://yahoo.weblogsinc.com/2006/06/24/yahoo-mail-getting-free-imap-access/
--MSN iMap Settings
--http://support.microsoft.com/kb/287604

MobilMe - Features
--http://www.apple.com/mobileme/

URLs from 8/26/08

2008-08-26T10:32:00.000-04:00

Microsoft Works 8 has stopped working
--http://support.microsoft.com/kb/933828
--Also: listeners suggested using other products instead, such as the free Open Office, or Microsoft's Student and Home version of Office 2007.

Attachments renamed in Thunderbird
--http://kb.mozillazine.org/Attachments_renamed
--http://forums.mozillazine.org/viewtopic.php?f=39=664828=0=0=t
sd=a
--http://forums.mozillazine.org/viewtopic.php?f=39=656908
--http://kb.mozillazine.org/Actions_for_attachment_file_types
--https://bugzilla.mozilla.org/show_bug.cgi?id=361401
--http://forums.mozillazine.org/viewtopic.php?f=39=4154425

Math Cad moving to new machine
--http://www.microsoft.com/windows/products/winfamily/virtualpc/overview.mspx
--http://www.vmware.com/products/player/
--http://www.symantec.com/norton/ghost
--http://www.microsoft.com/windowsXp/using/mobility/getstarted/Remoteintro.msp
x

How to fight spam
--http://www.howtofightspam.com/

Using Apple Mail to read AOL to get better spam filtering
--http://members.aol.com/adamkb/aol/mailfaq/imap/applemail.html
--http://members.aol.com/adamkb/aol/mailfaq/

MacBook air Update
--http://www.apple.com/support/downloads/macbookairupdate.html

URLs from 8/19/08

2008-08-19T11:35:00.000-04:00

AMD fix for XP Service Pack 3
--http://ths.gardenweb.com/forums/load/comphelp/msg0514441831486.html

High ping rates (=slow speed) for cable modem & wireless
--http://www.PCWORLD.COM/article/143379/six_steps_to_a_faster_broadband_connec
tion.html
--http://www.PCWORLD.COM/article/141627/how_to_troubleshoot_your_home_network.
html
--http://www.pcworld.com/article/78060/rev_up_your_net_connection.html

Office 2003 vx. Office 2007
--http://chris.pirillo.com/2007/06/04/office-2003-vs-office-2007/

Windows XP vs. Vista
--http://www.microsoft.com/windowsxp/using/windowsvista/torres_duel.mspx
--http://www.tomshardware.com/reviews/xp-vs-vista,1531.html
--http://asia.cnet.com/reviews/notebooks/0,39050495,61992932,00.htm
--http://www.pcworld.com/article/143414/windows_xp_vs_vista_an_explosion_of_op
inion.html
--http://www.pcmech.com/article/vista-vs-xp-where-is-windows-going/

New updates for Office 2008 & 2004 for Mac
--http://support.microsoft.com/kb/953822
--http://support.microsoft.com/kb/956343

URLs from 8/12/08

2008-08-12T11:05:00.000-04:00

How to open Office 2007 & 2008 documents (.docx)
--http://www.ghacks.net/2007/12/10/ways-to-open-office-docx-documents/
--http://office.microsoft.com/en-us/products/HA101686761033.aspx
--http://www.openoffice.org/

Starting Mac OS X in Safe Mode
--http://support.apple.com/kb/HT1455

Safari included with iTunes Update
--http://blogs.chron.com/techblog/archives/2008/03/got_itunes_on_your_pc_apple
s_using_it_to_sell_1.html

Video Conferencing with Mac & Windows
--http://www.macworld.com/article/29366/2004/02/ichataim.html

msmpeng.exe causing DVD playback performance issues
--http://www.processlibrary.com/directory/files/msmpeng
--http://geekswithblogs.net/Coleman/archive/2007/03/26/109906.aspx#143032
More about this:
--Run Windows Defender from the Start menu.
--Click on Tools then Options.
--Scroll down to Advanced Options.
--Where it says "Do not scan these files or locations" click on the Add button.
--Browse to the folder where Windows Defender is installed (c:\program files\windows installer) and click OK.
--The path c:\program files\windows installer should now be shown in the field.
--Click on the Save button.
--That's it.

iPhone software sales take off
--http://biz.yahoo.com/rb/080811/apple_ceo.html?.v=1

Net Nanny released for the Mac
--http://www.insanely-great.com/news.php?id=9487

Mac Sales Surge in Education
--http://biz.yahoo.com/ibd/080808/general.html?.v=1

MobileMe Status
--http://www.apple.com/mobileme/status/

URLs from 7/29/08

2008-07-29T08:38:00.002-04:00

Eudora not working for Miami U. clients
--'Fraid you're out of luck. Here is an excerpt from a document sent by Miami IT:

"CCS [of IT] applied a roll-up patch set to the Exchange system a week ago. Since then we have discovered that Eudora will no longer work using these protocols with exchange. We may have to live with this outcome.

"There were a couple of instances where we had heard that Apple Mail was having a problem with IMAP (SSL) and POP (SSL), however two reports is pretty inconclusive."

Windows Update not working
--http://update.microsoft.com
Listener Shawna from UD offers this advice: Go to
--http://support.microsoft.com/kb/927385
In summary:
Go to Start - Run
Type regsvr32 wups2.dll
This will allow updates to work again following the install of XP SP3

iBook powering off on its own: try resetting power management
--http://support.apple.com/kb/HT1431

Turning off your Apple Infared port
--http://www.tuaw.com/2007/08/19/tuaw-tip-turn-off-your-remote-control-infrared-receiver/

Modem on testing in Vista
--http://vista.tele2.com/dialup/diagnostic/

Mac G5 locks up and fan runs at high speed
--http://forums.macworld.com/message/643809

New Apple Store in Liverpool opens
--http://macenstein.com/default/archives/1533

URLs from 7/22/08

2008-07-22T10:47:00.001-04:00

Apple Time Machine backup fails because of an error
--http://www.macfixitforums.com/ubbthreads.php/ubb/showflat/Number/847298/site_id/1
--http://discussions.apple.com/thread.jspa?messageID=6931702#6931702
--http://macmeup.blogspot.com/2008/01/time-machine-backup-failed-with-error.html
--http://toucharcade.com/2008/07/12/first-look-at-aurora-feint-the-beginning/

iBook shuts down spontaneously
--Try resetting Open Firmware:
--http://support.apple.com/kb/HT1379

Too many programs running in Windows
--How to remove programs at startup:
--http://windows.about.com/od/troubleshooting/ss/start_programs.htm
--http://www.xtra.co.nz/help/0,,6156-1304264,00.html

Troubleshooting using the Windows Task Manager
--http://ezinearticles.com/?Troubleshoot-Windows-with-Task-Manager=1036

Moving iTunes from one computer to a new Windows computer
--http://hifiblog.com/past/2006/05/11/howto-move-your-itunes-music-while-prese
rving-library-data-when-you-dont-let-itunes-manage-your-music-library/

Aurora Feint: iPhone's first spyware
--http://macenstein.com/default/archives/1523

URLs from 7/15/08

2008-07-15T15:26:00.001-04:00

Menu bar not present in Internet Explorer 7
--Click Tools, then check the item that says "menu bar." The menu bar is hidden by default in Internet Explorer 7.

Computer Recycling Events:

Piqua - Miami County Ohio Recycling Events
--http://www.betheltownship.org/?p=88
Butler County Ohio
--http://www.liberty-township.com/_filelib/FileCabinet/Home_Page/BCDES_Recycling_Programs_08.pdf?FileName=BCDES_Recycling_Programs_08.pdf
Hamilton County Ohio
--http://www.hcdoes.org/sw/computer_event/2008_Computer_Event/ComputerRecycling_web2.pdf
Forest Park (Cincinnati)
--http://www.forestpark.org/egov/docs/1144264365427.htm

Apple Sells 1 Million iPhones the first weekend
--http://www.apple.com/pr/library/2008/07/14iphone.html

Mobile Me Tips
--http://www.hawkwings.net/2008/07/14/apples-fistful-of-new-mobileme-technotes

iPhone Apps Line Cutting
--http://macenstein.com/default/archives/1494

URLs from 7/8/08

2008-07-09T08:59:00.001-04:00

iPhone 3G Release July 11th
--http://gizmodo.com/391960/iphone-3g-launch-date-confirmed

Faxing using Windows
--Unfortunately, it appears that Microsoft has left thie functionality out of the less-expensive versions of Vista.
--http://windowshelp.microsoft.com/Windows/en-US/help/488ac4fb-7436-4a03-bb70-6ded839dd3c21033.mspx

NMG (No More Gas) Car
--http://www.myersmotors.com/
Formula One designer creating eco-smart city car
--http://news.cnet.com/8301-11128_3-9984501-54.html?tag=nefd.top

Windows can not load because c:\windows\system32\pci.sys is missing or corrupted
--Use the recovery console to fix Missing or corrupt PCI.SYS error:
--http://www.pcreview.co.uk/forums/thread-301630.php
--http://support.microsoft.com/kb/319136

Dell won't boot; message "device error in system modular bay"
--http://www.techimo.com/forum/technical-support/209100-modular-bay-error-mess
age-my-dell-laptop.html
--http://www.techimo.com/forum/technical-support/210619-device-system-modular-
bay-can-not-identified.html
--http://www.techspot.com/vb/topic86568.html

DVD Burning Problems
--http://www.dslreports.com/forum/r19912805-XP-Home-Win-media-2003-wXP-sp2-DVD
-free-space
--http://forums.support.roxio.com/index.php?showtopic=4208

URLs from 7/1/08

2008-07-01T13:54:00.002-04:00

Microsoft Office 2004 for the Mac 11.5
--http://support.microsoft.com/kb/953824

Difference between Paid and Free Google Earth
--http://download-earth.org/googleearth/difference-between-google-earth-and-google-earth-pro/
--http://earth.google.com/

Windows Media Player importing CDs as 'Unknown Album'
--http://askville.amazon.com/windows-media-player-library-files-unknown-album-music-folder/AnswerViewer.do?requestId=6711425

Using your Razr V3 as a modem with your Windows Laptop
--http://www.rickysays.com/cell-phone-as-a-laptop-modem

URLs from 6/24/08

2008-06-24T13:32:00.000-04:00

Printing a file list in Windows XP:
--http://www.ehow.com/how_2052302_print-file-list-windows-xp.html
CNet's review of options for this:
--http://www.download.com/3120-20_4-0.html?qt=directory+printing&licenseType=49&tag=dir.li

Review of on-line backup solutions
--http://arstechnica.com/reviews/other/online-backup-solutions-a-review.ars

Transmitting Mac audio from applications other than iTunes
--http://rogueamoeba.com/airfoil/

AutoRuns for Windows
--http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

URLs from 6/17/08

2008-06-17T10:30:00.000-04:00

Removing the junk programs on a new computer
--http://www.snapfiles.com/get/pcdecrap.html

Internet Explorer Running slow once you are in web sites (this may be spyware-related):
--http://www.daniweb.com/forums/thread989.html

QuickTime 7.5 Upgraders Beware!
--http://support.apple.com/kb/HT1991
--http://www.macfixit.com/article.php?story=20080610101118572
--http://www.macfixit.com/article.php?story=20080613111839118
--http://www.digitalspy.co.uk/forums/showthread.php?t=689369

How to import email from Eudora to Apple Mail
--http://www.it.northwestern.edu/accounts/email/config/applemail/applemail-migrate.html

How to remove Windows XP SP3
--http://support.microsoft.com/kb/950249

Mac will not sleep
--http://support.apple.com/kb/HT1776
--http://forums.macrumors.com/showthread.php?t=266565
--http://forums.macrumors.com/showthread.php?t=372752
--http://forums.macrumors.com/showthread.php?t=274316
--http://discussions.apple.com/thread.jspa?threadID=1550990&tstart=0
--http://discussions.apple.com/thread.jspa?messageID=4146448

URLs from 6/10/08

2008-06-10T11:01:00.001-04:00

Data protection for USB flash drives (thumb drives):
--Download.com

Help me get ants out of my computer!
--Ask.metafilter.com
--Slate.com
--Wuwf.blogspot.com
--Jillstanek.com #1
--Jillstanek.com #2
--Discussions.apple.com
--Macrumors.com
--Findarticles.com

New iPhone
--Popularmechanics.com
--Macrumors.com #1
--Macrumors.com #2

Apple 10.5.3 Update
--Support.apple.com

Global list view setting for all windows in Windows XP
--Prbcorp.com

Getting music from your Mac to a SanDisk Express MP3 player
--Versiontracker.com

Is .org only for nonprofit organizations?
--Definethat.com
--Faqs.org

URLs from 6/3/08

2008-06-03T16:46:00.000-04:00

Mac help for new users:
--Mac 101
--Macfixit.com
--Macworld.com
--Maclife.com
--Macrumors.com
--Mactricksandtips.com
--Macinstruct.com
--Macassistant.com
--Macwindows.com

Audacity Audio Editing Software:
--Mac - Sourceforge.net
--PC - Sourceforge.net

Creating Audio Loops in Audacity:
--Jakeludington.com
--Audacity.sourceforge.net

Checking email from 2 places:
--Madcomm.com

Fax to Email Gateway:
--Support.gfi.com
--Emailaddresses.com

Photoshop 6.0 unexpectedly quitting on Intel Macintosh:
--Creativecow.net

How to repair permissions to maybe fix the Photoshop crashing:
--Iu.edu
--Thexlab.com
--Macworld.com

URls from 5/27/08

2008-05-27T10:28:00.000-04:00

Lotus Symphony (free suite of Office-like software)

Windows version of phone dialing software:
--Download.com
--Phonedialerpro.com

Audio Program (music creations) for Windows 98
--Versiontracker.com
--Download.com

Service Pack 3 for Windows XP
--Lots of questions about this one. 2 major themes: HP computers with AMD processors will have problems. Look at HP.com for a solution. SP3, like SP2, can cause Norton antivirus to fail. A fix is available. If you fixed it for SP2, you'll be OK. SP3, unlike SP2, is not a critical update, but it's helpful.
--Should I Install Service Pack 3 for Windows XP?
--Problems with Norton Utilities
--Pcworld.com
--Pcadvisor.co.uk
--Pcpitstop.com

Protecting your web site
--Squidoo.com
--Washingtonpost.com
--Networkworld.com
--Net-security.org
--Palisade.plynt.com
--Loriswebs.com

Outlook Repair Tool

Apple's World Wide Develpers Conference sold out

URLs from 5/20/08

2008-05-20T09:42:00.003-04:00

Microsoft Office 2008 for the Mac Service Pack 1

Information regarding "endless reboots" on AMD processor based HP computers after installing Windows XP service pack 3.
--HP's official fix for the endless reboot issue- download the utility here.

Sharing a Hard Drive over a Home Network
--Tech.yahoo.com
--Support.microsoft.com

Not booting after upgrade to Service Pack 3 for Windows XP
--Blogs.pcworld.com
--Support.microsoft.com
--Forums.microsoft.com
--Pchell.com

Bit Torrent audio streaming
--News.zdnet.co.uk
--Forums.pfir.org
--Gizmodo.com

Imac Slowing down?

Apple’s market share of PCs over $1,000 hits 66%

URLs from 5/13/08

2008-05-13T10:24:00.001-04:00

Ibrahim listens to the Help Desk in Saudi Arabia, via podcast. He emailed a question about a Shuttle PC and what kind of power supply and/or video cards it could support.
--a 300watt power supply is supported by his model (Shuttle SB61G2 V4) PC50 (SilentX 300W PSU)
--List of supported video cards
--Here is information about 400W and 450W power supplies -- but make sure you check if they are compatible with your machine

Internet Explorer only saves files as bitmaps
--Microsoft article #1
--Microsoft article #2

Dell 5150 Overheating and noise

Virus, trojan and spyware protection
--A listener recommends Anti-Malware from Malwarebytes.org. Here's one review, and here's another.
--Combofix
--Avast.com
--Remember: use as many anti-spyware programs as you want, but use only one anti-virus program. Keep all definitions up-to-date (update daily).

Apple - Blackberry
HBO distributed through iTunes Store
Run Comodore 64 stuff on your iPhone
Games for the iPhone

URLs from 5/6/08

2008-05-06T10:43:00.000-04:00

AT&T / Yahoo settings for SSL.
--Many AT&T/Yahoo users report getting error messages from AT&T, but the problem won't get fixed.
--MacWorld article referenced in the show
--Answers.yahoo.com
--Uverseusers.com
--Forums.mozillazine.org
--Castlecops.com

Releasing and renewing IP Addresses in Windows (this works in XP and Vista)

How to repair Outlook folders
--Inbox Repair Tool
--Repair tool for Office 2000
--Repair tool for 2002, 2003, 2007

Hard drive data recovery
--Binarybiz.com

Apple 19 Billion money stockpile

Apple worth 4 Dells?

Mac OS X 10.5 Leopard Java Update

AT&T disconnects free iPhone wireless

URLs from 4/29/08

2008-04-29T17:02:00.002-04:00

Windows XP Speech Recognition troubleshooting
--Windowshelp.microsoft.com
--Support.microsoft.com

Printing through a Hawking Print server model PS12U through a Dlink DI-624 router
--Macosxhints.com
--Cruzio.com
--Mac.com
--Faughnan.com
--More from Guy Moore: "I would test things connecting your computer directly to your modem. See if the problems all go away...if not then the problem is not in your router. If the problem does go away then we need to look at the router more closely. For the router, you would need to go into the web setup and look at the firmware version of the router. That would allow you to see if there is an upgrade available. I have had new routers with outdated firmware, since they may sit on the shelf for a long time.
--Forums.linksys.com
Another thought might be that DNS service is taking a long time. So when you first try to access anything on the site it takes forever. Once it finds the site it is faster.
--News.com
--Ask-leo.com
--You could try OpenDNS and see if it makes any difference."

RAID array for a photographer
--PCguide,com
--Granitedigital.com

New iMacs
--Insanely-great.com
--Apple.com

Boot camp update required SP3 for Windows XP

URLS from April 22, 2008

2008-04-22T10:29:00.000-04:00

Easily show the contents of password fields

Reveal password hidden under asterisks

AVG free personal use antivirus program

Viewing picture previews in Windows XP:

Click the view menu, then select thumbnails

Did you feel the earthquake? Here is some information on the new Madrid Fault (not computer related).

URLs from 4/15/08

2008-04-15T10:20:00.001-04:00

What cameras does iMovie support?

Can you put your keyboard in a dishwasher to clean it?

Backing up Macs to external drives
--Carbon Copy Cloner and other solutions at Mike Bombich's useful site
--Apple's advice
--All the Mac users on the show endorse upgrading to Leopard (OS X 10.5) and using Time Machine to back up on an external FireWire drive. Piece of cake.

Problems with Time Sync in Windows Vista
--Howtogeek.com
--Techguy.org
--Akadia.com
--Tutorials-win.com
--Greghughes.net
More from Wayne Stone:

I had the same problem and did a Google search and found the solution. It turns out the Windows default time servers don't seem to work for a lot of folks. The U.S. Navy runs one that does seem to work for everyone. To solve the problem:

Choose Start, Run, type regedit and hit ENTER (to edit the registry).
Navigate to:
[HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/DateTime/Servers]

Right click on the first line and choose "Modify" and change the data element to 1.
(This will select the first time provider on your list as the default provider).
Right click on the second line, choose "Modify" and change the data element to:

tick.usno.navy.mil

The backup server for tick.usno.navy.mil is tock.usno.navy.mil. These are the servers I use.

You can add more time servers if you wish, for example:

"2"="time-a.nist.gov"
"3"="time-b.nist.gov"
"4"="128.105.37.11"
"5"="europe.pool.ntp.org"
"6"="clock.isc.org"
"7"="north-america.pool.ntp.org"
"8"="time.windows.com"
"9"="time.nist.gov"

Closing the registry editor will automatically save your changes.
Open the Date and Time Properties/Internet time and scroll down the new list.