URLs from 10/18/05

IRQL_NOT_LESS_THAN_OR_EQUAL Stop Error in Windows:

http://www.experts-exchange.com/ or

http://www.techspot.com/

RealPlayer: you can get the free version from Download.com

URLs from 10/11/05

What is the difference between DVD-R and DVD+R?

Can't get into safe mode when I boot; how can I get into safe mode?

Backup Software reviews


NEW! Visit WMUB's Podcasting page for information on downloading our daily talk shows.

URLs from 9/27/05

Problem with IE visual c++ runtime library error:
Try uninstalling Google Toolbar

URLs from 9/20/05

Powerbook G4 will not sleep:
Reset NVRAM

Resetting PMU (Power Management Unit)
(this varies depending on the model)

Mac OS Hints powerbook sleeping problem

Windows XP shut down problems

URLs from 9/6/05

Linksys router keeps disconnecting -- answer 175

Disk repair utilities comparison


Hard drive clock

PC speed test

The InternetFrog PC speed test will give you a graphical snapshot of your computer's upload and download speeds.

URLs from 8/30/05

InternetFrog PC speed test

Elite Toolbar -- this is Spyware. See Symantec's article

Two more Elite Toolbar removal tools: Peeniewallie and from Softpedia.com

Spyware update

SPYWARE UPDATE 8/26/05: Some users have posted their recommendations in the form of comments to our Sypware article. While some or all of these may be perfectly fine, the Help Desk gang (the Dukes of URL) has NOT reviewed these products and cannot certify them as acceptable. Some insidious spyware actually masquerades as anti-spyware tools. Frankly, the language on some of the web pages recommended by our commentators below is a little suspect, especially when they are trying to sell you software. Caveal emptor ("let the buyer beware"). We stand by our recommendations to use AdAware, Spybot Search & Destroy, and Microsoft's anti-spyware tool (now called Windows Defender) and urge caution on anything else. See the full article elsewhere in this blog.

URLs from 8/23/05

Egdaccess_1058.dll is, it seems, part of a spyware program called ShopAtHomeSelect Adware
How to remove ShopAtHomeSelect Adware

Preparing an hard drive so that you can give it away without your data being recovered:
http://www.versiontracker.com/dyn/moreinfo/win/38075
http://www.versiontracker.com/php/search.php?str=secure+erase&plt%5B%5D=windows&mode=basic&action=search
http://dban.sourceforge.net/
CounterSpy - Erases files to DOD standards

How to build your own computer:
http://www.pcmech.com/build.htm
http://www.tomshardware.com/index.html
http://www6.tomshardware.com/howto/20020904/
http://www.mysuperpc.com/
http://www.basichardware.com/building_your_own.html
http://www.pcworld.com/howto/article/0,aid,116993,00.asp

Pretty neat Google stuff

You may not want Google to know your cell number, but if that doesn't bother you, here are some Google text message tricks:

Send a text message to 46645 (that's GOOGL). In the body type (for example)

pizza 12345

where 12345 is your ZIP code. Google will call you back with information about 3 or 4 pizza places in your ZIP.

You could also type

lastname 12345

where 'lastname' is one you're trying to find. Google will call you back with a directory listing for that name.

Google maps. Close in on a segment you want (say your street) at 1 inch = 2000 feet, and click the HYBRID button in the upper right. You'll see a street map, with names, over the satellite image. Can you find your house?

URLs from 8/16/05

Recent Windows update

Resetting a Palm Pilot

hpcmpmgr.exe will not end when the computer is shutting down. This is part of the Hewlett Packard Multimedia software

Recovering/Fixing damaged Macintosh disks:

Disk Warrior from Alsoft
Tech Tool from MicroMat
Data Rescue from Prosoft
VirtualLab from BinaryBiz

Running OS X maintenance tasks:
MacJanitor

URLs from 8/9/05

Outlook data gone after sync with PDA

Computerfest Sept 10 & 11

URLs from 8/2/05

Runtime Error Codes

Ghost buttons/windows showing up in Windows 98 Task bar

MPR.DLL patch/fix

URLs from 7/26/05

Sync Entourage to Palm

Multi Boot MacTel

Konfabulator

Norton says
"An encrypted email connection has been detected. Please see help for more information on how to send encrypted mail."

At boot time, the system is reporting the wrong processor speed

URLs from 7/19/05

Bendable screens on the way?

The Dayton Microcomputer Association Linux Users Group meets at 7 pm the 3rd Thursday each month at Wright State University.

The Firefox extension GreaseMonkey may present a serious security vulnerability for both PCs and Macs. This is a fairly detailed technical argument that will not apply to everyone, but for now the Help Desk recommends de-activating GreaseMonkey if you have it installed.

URLs from 6/28/05

Troubleshooting Mac OSX Tiger (10.4)

URLs from 6/21/05

Printing a Windows Exporer folder list

We had two URLs submitted by Dave Lundy:
http://snurl.com/fq7l and
http://snurl.com/fq7o

Bryan Powell sends along another solution:

"Windows Alt Prt Scr

"Now, for those who have read this far, we are going to share another neat little feature of the Windows Print Screen Key. Pressing these keys...

"Alt + Print Screen

"...will take a screenshot of the currently selected window, not the entire screen like the normal screenshot function. This allows you to target that specific window that you have open and nothing else. No more cropping those screenshots to grab the content you were after!"


Mary C. recommends a freeware program to print window contents in a Mac

Troubleshooting your mac

Don Moeller recommends this site.

File System Check: This can be done in two ways. If you can do method 1, then that is preferred over method 2 below. Do a File System Check and permissions repair by one of these two methods below.

1. Boot up to your full OS X Install CD 1. To do this, restart the machine with the Mac OS X Install CD in the CD drive, holding down the "C" key until you see the OS coming up on screen. You will come to an Install Dialog window. From the Installer menu, select Disk Utility. Next, click the First Aid tab. Select your hard drive boot partition whose file system you wish to check, click on the First Aid tab, and click the "Repair Disk Permissions" button. Repairing permissions may take a couple of minutes as it restores "permissions" of Mac OS X system files and Apple-installed software to their default configuration. When it completes, click the "Repair Disk" button.

2. Open Disk Utility, located in /Applications/Utilities. Select your boot partition, click on the First Aid tab. Click the "Repair Disk Permissions" button. Next, to run fsck, restart the computer holding command-S at startup (where command is the Apple logo key on your Apple keyboard), then at the prompt typing fsck -y and hitting the Return key. Continue to run fsck -y until no errors are found. If your hard drive is journalled, you will need to run fsck -yf. (Attempting to run fsck -y on a journaled drive will result in a message reminding you of this.) Repeat running of fsck till you are getting no errors, type shutdown -r now and hit the Return key to reboot your Mac OS.

URLs from 5/17/05

No script Engine for VBS

Uninstall Dragonspeaking

W32/Sober.q@MM virus info

Java Script Disabled

Morse code VS SMS

Switching from Mac to PC

KVM to hook Mac Mini & PC to shared Monitor, Keyboard & Mouse

Dayton Hamvention

Moving database files from Access on windows to Filemaker on Macintosh OS X

Firefox vulnerability

A potentially serious vulnerability has been discovered in Mozilla's Firefox browser. Mozilla has released the following
Firefox security vulnerability workaround

URLs from 5/3/05

What is?


Easy Photo EZP icon problem

URLs from 4/26/05

NT loader error

URLs from 3/15/05

Version Tracker is a source for all sorts of software.

Defective Hotmail password:
Forgotpass@hotmail.com can sometimes help with recovering lost Hotmail passwords. You'll need to send from another account since it is the email that has the defect.

URLs from 3/8/05

Listener Mort had a problem with attachments in Outlook Express. Here is a possible fix. It sounds as if Mort may have a virus or have some as attachments, so we recommend looking at our comments about Stinger on our Viruses page.

Upgrading to Windows XP Service Pack 2 (SP2)

Warning: long post.

Here, in its entirety, is Patrick Douglas Crispen's advice of March 6, 2005, concerning upgrading Windows XP to Service Pack 2. Patrick is one of the co-gurus of the invaluable Internet Tourbus.

Here's his advice:


From: crispen [AT] NETSQUIRREL.COM
Subject: Tourbus - 6 Mar 05 - Safely upgrade to Windows XP SP2
Date: March 6, 2005 3:25:42 PM EST
To: TOURBUS [AT] LISTSERV.AOL.COM
Reply-To: TOURBUS-Request [AT] LISTSERV.AOL.COM

---------------------------------------------------------------------- TOURBUS Volume 10, Number 53 -- 06 Mar 2005 Tourbus Home - http://www.TOURBUS.com Tourbus Forums - http://forums.TOURBUS.com [ For best results view this with a monospace font like Courier. ]
----------------------------------------------------------------------

Today's Tourbus Topics: How to safely upgrade to Windows XP SP2

Howdy, y'all, and greetings once again from deep behind the orange curtain in beautiful Irvine, California, which should be refrigerated after being opened.

TOURBUS is made possible by the kind support of our sponsors. Please take a moment to visit today's sponsors and thank them for keeping our little bus of Internet happiness on the road.

+------------------ CAN YOU PASS THIS MONEY TEST? -------------------+
Do you know that trying to pay off your high interest rate debts FIRST, or paying extra on more than one debt is the SLOWEST way to get out of debt? Don't make these same mistakes. Learn more at http://www.leoquinn.com/itb.html
+-------------------------------------------------------------------+

The deadline for upgrading to Windows XP Service Pack 2 is *rapidly* approaching. So, I thought it would be a good idea to take another look at how to safely make the upgrade so that you computer doesn't fall down and go "BOOM!"

By the way, an abbreviated, HTML-ified version of today's post is available at

http://www.netsquirrel.com/articles/xpsp2.html

and you are more than welcome to forward either that link or today's Tourbus post to whomever you think it may help.

On with the show...

----------------------------------------------------------------
How to safely upgrade to Windows XP SP2
Audience: Every XP user who hasn't yet upgraded to Window XP SP2
----------------------------------------------------------------

If you have Windows XP Home or Professional Editions, I have a favor to ask of you. In XP, go to Start > Run. Type in the word

winver

and then press the enter key on your keyboard. This opens something called "About Windows" that tells you exactly what version of Windows you are running. For example, on my desktop, my "About Windows" screen shows the following:

Microsoft (R) Windows
Version 5.1 (Build 2600.xpsp2... : Service Pack 1)
Copyright (C) 1981-2001 Microsoft Corporation

I want you to pay particular attention to the end of the second line of text on your "About Windows" screen. If you see the words "Service Pack 2," stop reading. Your version of Windows has already been updated to Windows XP Service Pack 2 [SP2]. There is nothing else you need to do...except, possibly, running Windows Update [in Internet Explorer, go to Tools > Windows Update] just to make sure your computer isn't missing any critical updates released over the past couple of weeks.

+-----------------------* * * ZipBackup * * *----------------------+
As a Tourbus reader, you know you need to be careful about viruses and other nasties, but being careful is not enough! ZipBackup's Wizard makes backing up to CDs or DVDs a snap for beginners and ZipBackup is a powerful tool for experts. Download ZipBackup and try it for free. You won't want to use a computer without it. Get 25% off the ZipBackup regular price at http://www.zipbackup.com/partners/tourbus
+-------------------------------------------------------------------+

However, if the second line of text on your "About Windows" screen *DOESN'T* end with the exact words "Service Pack 2," your life just got a little more complicated.

When Windows XP SP2 was released last August, a lot of respected tech gurus [and some not-so-respected tech guru wannabees like myself] strongly recommended NOT upgrading for a while. In fact, I wrote a Tourbus post last August showing you how to download and install a free Windows XP SP2 blocker program to prevent Microsoft from automatically installing SP onto your computer.

Well, that blocker expires on Tuesday, April 12th. After that date, you're getting Service Pack 2 whether you like it or not. If you have Windows Update set to automatically check for and install any critical updates, Microsoft will automatically install XP SP2 onto your computer sometime after April 12th. And even if you don't use Windows Update's auto ‘call home and download' feature, after April 12th Windows Update will stop working until you download XP SP2. [Updates will still be available, but Microsoft won't let you get them until you first download and install Service Pack 2.] April 12th is pretty much the drop-dead date for Windows XP Service Pack 2 deployment.

And, honestly, that's not a bad thing. While I've yet to upgrade my desktop, my laptop has been running Windows XP SP2 since November with nary a problem. And I'm not alone. Millions of people have safely made the jump to SP2. And XP SP2's built-in security features are so beneficial that there's honestly no legitimate reason for you NOT to upgrade to Service Pack 2.

Reread that last sentence: There's honestly no legitimate reason for you NOT to upgrade to Service Pack 2. Your XP computer NEEDS this upgrade. The real question is whether you want Microsoft to install it for you or if you want to install it yourself. Well, the next six words are the most important six words in this entire post:

***YOU WANT TO INSTALL IT YOURSELF!***

There are 12 things you need to do in order to ensure that your computer's upgrade goes as smoothly as possible. The only way you can guarantee that all 12 of these steps are followed, in order, is if you do it yourself. And that's why I sending you this post a full month before Microsoft starts automatically pushing XP Service Pack 2 to your computer.

------------------------------------------------------
1. Get a copy of Windows XP Service Pack 2 on a CD-ROM
------------------------------------------------------

Trust me on this one, folks: XP SP2 is so large that you don't want to try to download it over even the fastest Internet connection. Besides, when your computer crashes sometime in the future and you have to reinstall Windows, having XP SP2 on CD-ROM will speed your recovery process.

How can you get XP SP2 on CD-ROM? Well, chances are one of your friends or co-workers already has a spare XP SP2 upgrade CD lying around. All you need to do is ask to borrow it. If that doesn't work, go to the computer section of your nearest big box retailer and ask for a free copy. Microsoft shipped massive amounts of free XP SP2 CD-ROMs to Circuit City, Best Buy, Office Depot, and places like that. Again, all you have to do is ask.

If you still can't find a copy of XP SP2 or, even worse, if your local tech store tries to sell it to you [something that happened to at least one Best Buy customer in Chicago late last year], hop on over to

http://tinyurl.com/6g675

This page lets you order the XP SP2 CD-ROM directly from Microsoft. Free.

------------------------------------------------------------------
2. Once you have the XP SP2 CD-ROM, scan your computer for viruses
------------------------------------------------------------------

Personal experience shows that unwanted stuff on your computer like viruses or spyware [see step 3] can wreck havoc on ANY software installation, especially a major operating system upgrade. And while you may think your current antivirus software is doing a good job of scanning your computer for and protecting your computer from viruses, over 60% of broadband users aren't running the latest version of their antivirus program. [Source: http://www1.us.dell.com/content/topics/segtopic.aspx/security? c=us&cs=19&l=en&s=dhs]

So, just to be extra safe, before you even THINK about putting that XP SP2 CD-ROM into your CD-ROM drive, let's have Symantec scan your PC for viruses online. Open Internet Explorer and go to

http://www.symantec.com/cgi-bin/securitycheck.cgi.

[Unfortunately, Symantec's free online virus checker only works in Internet Explorer.] When the page loads, click on the orange Go button. This opens a pop-up window. Click on the red Start button under Virus Detection to start the virus scan. You'll be asked if you want to install and run three small plug-ins. Click Yes all three times.

The scan will take a while, but it is well worth the wait. If Symantec says your virus status is safe, continue on to step three. But, if Symantec finds a problem, expect to spend a lot of time at

http://www.symantec.com/avcenter/index.html

downloading the appropriate removal tools.

---------------------------------------------------
3. Scan your computer for spyware and other malware
---------------------------------------------------

Spyware seems to be the number one cause of problems when upgrading to XP SP2. So, in addition to scanning your computer for viruses, you also need to scan it for spyware. But you need to make sure you are using the latest version of your antispyware program when you do this.

How? Well, in Spybot Search & Destroy, go to Help > About. There you'll see the version number. The latest version of Spybot is 1.3. If you have an older version, head on over to

http://www.safer-networking.org/en/download/index.html

and download the latest version.

If you have AdAware, look in the bottom right corner of the AdAware screen. If you don't see "AdAware SE Personal, Build 1.05," you don't have the latest version and you'll need to download a new copy at

http://tinyurl.com/5kgsl

Once you have the latest version of your antispyware program, check for updates and then scan your computer. If you find any spyware, nuke it.

--------------------------------
4. Update your software firewall
--------------------------------

If you are running a software firewall like ZoneAlarm or Sygate Personal Firewall, you may need to update your software firewall so that it will fully work with Windows XP SP2. This usually involves downloading a simple patch that you can get from your software firewall's manufacturer's website.

-----------------------------------------------------------
5. Get the latest PC manufacturer updates for your computer
-----------------------------------------------------------

If you have a name-brand computer, check the manufacturer's web site and download any software or driver updates they recommend. For example, Dell recommends that its users update their BIOS before upgrading to XP SP2.

For a list of the XP SP2 upgrade sites for most of the major PC manufacturers, check out

http://www.microsoft.com/windowsxp/sp2/oemlinks.mspx

If you can't find your computer manufacturer's web site, call the company or store that sold you your computer and ask them if they know of any issues with upgrading your make and model of computer to XP SP2. By waiting to install XP SP2 until today, you've given the folks in tech support enough time to figure out what computers upgrade well and what computers have issues.

Sloth pays.

-------------------------------------------
6. Backup any files you cannot live without
-------------------------------------------

If media and blog reports are any indication, you should be able to upgrade to XP SP2 without any major problems. But sometimes things go awry. That's life.

Just to be extra safe, make sure to copy ALL of the important stuff on your computer to a CD-ROM, DVD, thumb drive, external hard drive, or whatever. You can never have too many backups.

In particular, make sure to backup your:

- Bank records and other financial information - Digital photographs - Software you purchased and downloaded from the Internet - Software you didn't purchase but still download - Your illegal MP3s and legal iTunes files - Personal projects and other "My Documents" stuff - Your e-mail address book and calendar - Your enemies list - Your browser's bookmarks or favorites list

Again, you'll probably not need this backup. But you can never be too safe.

------------------------------
7. Make a system restore point
------------------------------

Yeah, I know. The XP SP2 installer does this for you automatically. Do it by hand just in case.

- Go to Start > All Programs > Accessories > System Tools > System Restore.

- Choose Create a restore point.

- Click Next.

- In the Restore Point Description box, type something long and descriptive [like "6 March 2005 – Before I installed XP SP2"]

- Click Create.

- Once the restore point has been created, click Close.

----------
8. Restart
----------

No, I don't mean go back to step one. I mean restart your computer. It's usually a good idea to flush the decks, so to speak, before you install any major program or operating system upgrade on your computer.

Wait at least five minutes after you restart your computer before you proceed. That just gives all of those icons down in your task bar plenty of time to load and call home for updates.

You might also want to disable your antivirus program, but that's completely up to you. [I accidentally installed XP SP2 without first turning off my antivirus and nothing bad happ&%$()**NO CARRIER**]

--------------------
9. Find a local guru
--------------------

Step nine is probably the hardest step of them all.

If you follow steps one through eight, step nine is probably completely unnecessary. But, sometimes bad things happen to good people. And sometimes, although not often, XP SP2 installations go horribly awry. If that happens, you're going to want to talk to someone who can help you un-kludge your computer.

You are always welcome to send me email asking for assistance, but I have to warn you that I get so much email that it is almost impossible for me to keep up. I wish I was kidding, but it's now March 6, 2005, and I am currently working on answering the emails sent to me during the week of February 7th...FOUR weeks ago! If your computer goes kersplat during the XP SP2 installation process, you're probably going to want to speak to someone who can help you fix your computer in minutes not weeks. Hence my recommendation that you find a local guru who can help you if anything goes awry.

Again, if you follow steps one through eight, finding a local guru is probably completely unnecessary. But, as I have said throughout today's post, you can never be too safe.

------------------
10. Install XP SP2
------------------

You've prepped your system. You found a local guru who can help you if things go wrong. Now it's time to install XP SP2. Pop the CD-ROM into your CD-ROM drive and follow the on-screen prompts.

That's it.

No, really. That's it. Pretty anticlimactic, isn't it?

Once the upgrade is done, you'll be asked to restart your computer.

Welcome to the wonderful world of Windows XP Service Pack 2.

----------------------
11. Run Windows Update
----------------------

After you have successfully installed XP SP2, immediately run Windows Update. There have been more than a few critical updates released since your XP SP2 disc was pressed, and you need to download those updates to ensure your computer is fully protected from the internet nasties.

----------------
12. Tweak XP SP2
----------------

Finally, after you've installed XP SP2 and run Windows Update, point your favorite web browser to

http://support.microsoft.com/xpsp2installed

This page contains dozens of handouts and videos covering topics such as configuring Internet Explorer's new pop-up blocker, using the new Windows Security Center, and so on. Plan on spending a little time here getting acquainted with the new security features in XP SP2.

----------------------
Troubleshooting XP SP2
----------------------

What if the XP SP2 installation doesn't go so smoothly on your computer? As I hinted at earlier, that's what the local guru is for.

But, if you want to try to fix things yourself, check out

http://support.microsoft.com/xpsp2getinstall

This page has links to some of the more popular Microsoft Knowledge Base articles to help you diagnose and fix the most common XP SP2 setup and installation issues. If that doesn't help, try a Google search. Chances are you aren't the first person to have this problem.

And, if push comes to shove, you can always uninstall XP SP2 and roll back your system to that restore point you created back in step seven. You can find the instructions on how to do this at

http://support.microsoft.com/default.aspx?scid=kb;en-us;875355

I hope this helps! That's it for today. Have a safe and happy week, and we'll talk again soon.

=====================[ Tourbus Rider Information ]=================== The Internet Tourbus - U.S. Library of Congress ISSN #1094-2238 Copyright 1995-2005, Rankin & Crispen - All rights reserved

Tourbus News Service - http://tourbus.com/news.html The Best of Everything - http://tourbus.com/best.html

Subscribe, Signoff, Archives, Free Stuff and More at the Tourbus Website - http://www.TOURBUS.com ==================================================================== .~~~. )) (\__/) .' ) )) Patrick Douglas Crispen /o o \/ .~ {o_, \ { crispen [AT] netsquirrel.com / , , ) \ http://www.netsquirrel.com/ `~ -' \ } )) AOL Instant Messenger: Squirrel2K _( ( )_.' ---..{____} Warning: squirrels.

Outlook/Express problems

Updates to our post of 3/1/05 concerning Outlook and Outlook Express:

From Bryan Powell: "May help with corrupted to do items database- this is a useful list of apps and add-ins for Outlook."

Listener Chad L. suggests the following (we have not verified this approach):

"I heard the lady toward the end of the show talking about her email problem.

I would suggest that she create a new outlook profile and then import all of her data from the first profile, this will give her a clean slate and should fix her problems. If you don’t know how to do this please feel free to give her my email address

Spyware

Spyware is different from viruses, worms and Trojan horses. You must protect your PC against both.

UPDATE 8/26/05: Some users have posted their recommendations in the form of comments below. While some or all of these may be perfectly fine, the Help Desk gang (the Dukes of URL) has NOT reviewed these products and cannot certify them as acceptable. Some insidious spyware actually masquerades as anti-spyware tools. Frankly, the language on some of the web pages recommended by our commentators below is a little suspect. Caveal emptor ("let the buyer beware"). We stand by our recommendations to use AdAware, Spybot Search & Destroy, and Microsoft's anti-spyware tool (now called Windows Defender) and urge caution on anything else.

Spyware is software that either takes control of your screen and presents you with unwanted pop-up ads, or more sinisterly, spies on your computer activity without your knowledge. At this point, it appears to be a problem only for PCs, but there is no guarantee that Macs will not be affected in the future.

To combat spyware:

--We recommend 3 programs. Each appears to catch different problems, and there is no difficulty with running all 3:

(1) Spybot Search and Destroy (find in download.com).

(2) Ad-Aware by Lavasoft

(3) Microsoft's AntiSpyware, now in beta

For all 3 programs:

--Run in Safe Mode (at startup, repeatedly press the F8 key until it asks if you want to boot into Safe Mode).

--Use the most current version

--Run regular updates of definitions -- daily is not too often, sad to say.

--Windows XP users should find that installing Service Pack 2 may help.

--Consider using a browser other than Internet Explorer, which is a frequent conduit for malicious software. We recommend Mozilla's FireFox browser as an alternative.

Viruses, worms and Trojan horses

EVERYONE who owns a PC should realize the serious danger you and your machine are in from viruses, worms, Trojan horses and spyware. Some of these are mere annoyances to your computer. Others cost a great penalty in terms of productive time and aggravation. And some can even cause grievous harm to your computer and those of anyone in your address book, and to your personal financial and/or medical records.

Viruses, worms and Trojan horses are different from spyware. You need to protect your PC against both.

To combat viruses, worms and Trojan horses:

--Purchase a new (2005) edition of virus protection software from Norton/Symantec or McAfee. We also recommend the useful Stinger, which will attack certain specific viruses but is not a general protection program like McAfee or Symantec.

For all programs:

--Run in Safe Mode (at startup, repeatedly press the F8 key until it asks if you want to boot into Safe Mode).

--Use the most current version

--Run regular updates of definitions -- daily is not too often, sad to say.

--Windows XP users should find that installing Service Pack 2 may help.

--Consider using a browser other than Internet Explorer, which is a frequent conduit for malicious software. We recommend Mozilla's FireFox browser as an alternative.

URLs from 3/1/05

Reporting spam via SpamCop

Help for legacy operating systems -- such as Windows 95 and 98

URLS for Outlook express "can't open folder problem": #1 and # 2.

UPDATE: See also this post about Outlook.

To find out what various processes do on your computer: #1 and #2.

Crashing cell phone when changing tasks (rebuilding index in Outlook 2002)

Recovering corrupt Outlook Express files

ftosub.exe Information. This was a file a listener's spyware catcher had flagged. It seems to be a file needed by a genealogy program.

URLs from 2/22/05

TSL problem. Go to this address and put in a target search for TSL

Dayton Microcomputer Assocation Linux Install Fest

Windows update issues -- possible fix

URLs from 2/15/05

Google's new photo manager

Google's new mapping service

URLs from 2/8/05

Problems with Windows 98 shutdowns.

New browser spoofing vulnerability

The following is from Patrick Douglas Crispen's Internet Tourbus:

New Browser Spoofing Vulnerability
Audience: Everyone who DOESN'T use Internet Explorer
----------------------------------------------------

It looks like there is a new browser spoofing vulnerability that-- brace yourself--DOESN'T affect Internet Explorer. No, really. Affected browsers include Mozilla, Firefox, Safari, Netscape Navigator, and Opera on both PCs and Macs. But NOT Internet Explorer.

The vulnerability displays fake domain names in both hyperlinks and your browser's address bar. Is this earth-shattering? No. Should you lose sleep over it? No. Should you at least know a little about it in order to protect your personal information should something strange happen? ABSOLUTELY!

To see this vulnerability in action, check out

http://www.netsquirrel.com/articles/mozilla_spoofing.html

Now for the REALLY bad news: There's no way to fix this problem. Yet. [Setting network.enableIDN to false in about:config doesn't work and even SpoofStick is fooled by these fake URLs, despite rumors to the contrary floating around the blogsphere.] Should you panic? As I said, no! But, until the browser gurus find a fix, you should take the following precautions:

1. DON'T TRUST HYPERLINKS IN HTML-FORMATTED EMAIL MESSAGES (emails that display images and hyperlinks and look very much like web pages) even if those email messages are from your friends or family. This is especially true for hyperlinks in email messages from Amazon, AOL, eBay, PayPal, your bank, your credit card company, or any other company you normally do business with. If any web site, financial company, or commercial entity sends you an email asking you to click on a hyperlink in that email to update your account information, DO NOT CLICK ON THAT LINK. Because of this new spoofing vulnerability, you simply cannot trust hyperlinks in HTML- formatted emails to point to the correct URL.

2. BE SUSPICIOUS OF HYPERLINKS ON WEB PAGES YOU HAVE NEVER VISITED BEFORE. To be completely honest, the chance of you running into a spoofed URL on a web page is pretty slim, andthe chance is all but zero on the big .com sites you visit every day. More likely than not, the criminals will be spoofing URLs in email messages, not on Web pages. But, if you are at a web page you have never visited before, exercise a little caution. If something feels wrong, leave.

3. THE BEST WAY TO AVOID BEING HIJACKED BY A SPOOFED URL IS TO MANUALLY TYPE THE URL USING YOUR BROWSER'S ADDRESS BAR. Remember, the spoof only affects hyperlinks in email messages and web pages, not addresses you manually key in to your browser's address bar. So,to be really safe, if you need to access your account information at Amazon, AOL, eBay, PayPal, your bank or financial institution, your credit card company, or any other company you normally do business with, manually enter the URL.

--Thanks, Patrick!

URLs from 1/25/05

On-line definitions of tech terms

URLs from 1/18/05

Today's topics:

Class not registered error

Battery Memory effect

Apple G4 vs G5

Soundblaster drivers for XP

URLs from 1/11/05

Today's problems and URLs:

New Microsoft Anti-Spyware tool

Toner info for Apple StyleWriter

Should Mac OSX users run Repair Permissions?; more info on permissions

How to accees System Restore in Windows XP:
start > programs > accessories > system tools > system restore

URLs from 12/7/04

Material from today's show:

Outlook Backup File size

Windows Task Processes

Recording Multiple Track Guitar

How to delete Temporary Internet files in Windows XP

Good networking site

Recording Lps to MP3 Windows

Changing primary boot drive letter(CAUTION BACK UP FIRST)

"A Card for You" hoax

Word document that keeps coming back

AdAware may be best spyware blocker

Bryan Powell reports that a recent study concludes that AdAware is the best spyware blocker.

URLs from 11/16/04

Opener Malware

Blogs and blogging

Netscape mail backup

Start Man

StarBand

Eccentric Babelizer translations

We told you about a few odd Babelizer translations on today's show. Babelizer takes a phrase from one language and translates to another. But usually the results aren't exact. It's possible to set up a loop so that the translations go back and forth several times until mutual unintelligibility is reached. Here are some results, alternately amusing, poetic and baffling, of running common "Help Desk" phrases through the process.

Babelizer translations:

Welcome to the Help Desk:

Chinese: Welcome to inquire the station.
French: Welcome with the service PLEASE.
German: Welcomely for support the desk.
Greek: Reception in the office of help.
Japanese: The help section should be welcomed.
Korean: Inside help desk illusion.

You are on the air:

Korean: It is an air which outside spreads out at the outside.
Japanese: There is an air.
Greek: You are in air.
German: They speak in the broadcast.
French: You are on the line.
Dutch: You are on air.
Chinese: You broadcast.

May I help you?:

Chinese: Perhaps we help you?
Dutch: We can be aid you possible?
French: Can we help you?
German: Can we help you?
Greek: Can help?
Italian: We can help them?
Japanese: Perhaps us who that can help somewhere thing?

You really need help:

Korean: Help with the realness which spreads out in necessity (partial translation).
Japanese: Actually help is necessary.
Greek: Need really the help.
German: They really need support.
Dutch: You really need aid.
Chinese: You really need to help.

Got a problem with your computer?

Chinese: Obtains has a your computer question?
Dutch: Did a problem with your computer get?
German: Did a problem with your computer receive?
Greek: It took a problem with your computer?
Italian: It has obtained a problem with your calcolazione?
Korean: Work it of high formation force inside comfort comforts it inside depiction possessing, inside the doesn' which is easy and,; Does the t under seizing boil it does respect the doesn' which to it to it in inside problem Anuikacikoiss funeral service and above on it it internal on inside Anui your computer kacikoiss internal it gets in inside,; It strengthens the t?

Windows shut-down problem

From Bryan Powell, here is an article about Windows shut-down problems, and here is another.

Article on spyware

Many of our Help Desk calls these days are related to problems with viruses and spyware. Please refer to the WMUB Help Desk page for our FAQs on this and other topics. Also, thanks to Guy Moore, here is a recommended article on spyware.

Remember that Help Desk recommends Spybot Search and Destroy, version 1.3. Bryan Powell also says take a look at SpywareBlaster, and comments: "Prevents spyware from being installed, but MUST be manually updated on a regular basis to be effective. To get automatic updates, you need to donate."

URLs from 11/2/04

Review of Spyware products

Inflight Wireless connexion

How to configure OS X for the Boeing Inflight

Windows 98 Problem with CDS in Digital mode

Virus checker for Macintosh

Here's a free and small virus checker for the Macintosh. Thanks to Don Moeller for this tip.

URLs from 10/19/04

Dell Power Adapter Recall

New Apple iBooks

New Bargain Buddy Removal

Video Compression Tutorial

Removing Bargain Buddy

There is a nasty virus going around called variously Bargain Buddy, Cash Back, Navisearch, and Bull's Eye. At this point standard virus removal techniques do not work. Here is information about removing it.

More on Window XP SP2

Here are some links for information on Windows Service Pack 2 for Windows XP.:

Post-Gazette
PCWorld
Microsoft
News.com
Ask-Leo
FlexBeta
Microsoft

Help Desk adivses that you run the SP2 upgrade from the free Microsoft CD (see an earlier Blog entry) rather than trying to download it.

New Firefox Browser

Mozilla has released a new web browser called FireFox that Bryan Powell recommends.

Possible security hole in WXP SP2

A Dutch website has identified a possible security hole in Windows XP, Service Pack 2. We have not checked this out, but here it is.

New Windows security hole: JPEG files

This is from the latest issue of the Internet Tourbus:

"Microsoft released a series of patches earlier this week that [hopefully] closes a rather nasty security hole in how Microsoft products process JPEG images. Over a dozen Microsoft products are affected, including:

- Windows XP and XP SP1 [but not SP2]

- Internet Explorer 6 SP1

- Microsoft Office XP [Outlook, Word, Excel, PowerPoint, FrontPage, and/or Publisher]

- Microsoft Office 2003 [Outlook, Word, Excel, PowerPoint, FrontPage, Publisher, InfoPath, and/or OneNote]

Long story short, if you have a new-ish computer running any of a host of Microsoft's newer software applications, your computer is probably vulnerable to attack through this JPEG processing vulnerability...even if you have a firewall and an up-to-date antivirus program."

Windows XP SP2 now on CD-Rom

This is forwarded from Patrick Douglas Crispen's very useful Internet Tourbus of September 9, 2004.

"I mentioned back on August 9th that you can get Windows XP Service Pack 2 [XP SP2] either by downloading it from Microsoft or ordering it on a free CD-ROM. The catch was that the CD wasn't yet available.

"But it is now. To order a free copy of XP SP2 on a CD-ROM, just hop on over to either

http://tinyurl.com/6g675

or

http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx


"Both addresses take you to the same page, and that last address needs to be on one line. The English language version of XP SP2 is available today, and versions written in other languages will be released over the next three weeks.

"Even if you plan to download [or have already downloaded] XP SP2 directly from Microsoft, I strongly recommend that you also get XP SP2 on CD-ROM. Why? Well, if you ever have to erase your hard drive and start from scratch, having a copy of XP SP2 on CD-ROM will speed up your computer's recovery. Why wait for it to download again when you can just as easily pop in a free CD-ROM?

"I also recommend that you order the XP SP2 CD-ROM today and then put it away until Halloween. DON'T install it. Yet. As I've mentioned in my last few Tourbus posts, you really should wait a few weeks before you upgrade your computer to Windows XP SP2. Why? Well, there are bound to be problems with XP SP2 that no one expects--like, for example, 40 different programs that "seem" to stop working once you install XP SP2 [see http://tinyurl.com/4uvng ]--and I would MUCH rather these problems happen to someone else's computer instead of yours. By waiting a few weeks [or even months], you give Microsoft and the other software vendors time to fix these unforeseen problems.

"You need XP SP2. Just not until Halloween. And when Halloween comes around, I promise to send out a post telling you everything you need to know in order to [hopefully] make your upgrade as painless as possible."

Norton for Macintosh Virus Definitions

A listener reported that Norton for Macintosh Virus Definitions were not automatically updating. We suggested that perhaps the caller had let her subscription to Norton lapse without realizing it. See this Symantic page.

Cakewalk Music Creator

A listener reported problems with Active X and Cakewalk Music Creator. Try this.

Boot disks to help trouble shoot

Boot disks to help trouble shoot: start here.

Spybot/DSO Exploit

Q: Spybot reports a DSO Exploit but cannot remove it, what should I do?

A: Check here.

Video to DVD conversion

Try this reference.

Turbo Tax custom dialog.dll problem

Try this.

Removing Side Step

Go to the bottom of the page.

Stepwise Regression software at sas.com or jmp.com.

Or search Google and check out the items found.

Windows XP Service Pack 2

Windows SP 2 Information

Important: Back Up data first!

Check out possible issues with XP Service Pack 2.

Mozilla versions

A caller asked about Mozilla for Mac OS 9.1. Be warned, this is an old version (this is a direct link to the installer).

Missing Turbovbf.vxd

A caller reported a message about a missing file called Turbovbf.vxd. Guy Moore suggestst this resource.

Printing from DOS-based applications

A caller wanted to print from Harvard Graphics, a DOS-based program, on an HP printer running under Windows.

Reading the info about the 1010 on HP's website, under Spec's it says:

*Optional compatible operating systems:
Download available at http://www.hp.com. Printing from DOS-based applications is possible in compatibility mode. "

*Software included:
Drivers In-box: Microsoft® Windows® NT 4.0, 3.1x (PCL 5e only), 9x, 2000, Me, Macintosh™ System 7.5.5 and above. Drivers on the web: Windows 3.1x (PCL 6), IBM OS/2 and UNIX/LINUX. Download available at http://www.hp.com. Printing from DOS-based applications is possible in compatibility mode. Software disk replication utility for attended or unattended deployment of custom drivers. HP internet installer can automatically update printer drivers during installation. HP Web Jetadmin printer management software for network configuration and management from a common web browser. Download available at http://www.hp.com

That being said, it sounds like HP knows about these printers and printing in DOS mode, so they would easily be able to help you out! HP's phone number is: Hewlett Packard (800) 752-0900.

A caller suggested converting Harvard Graphics into PowerPoint. There is further help at this web site.

To release/renew IP address in Windows XP

From Bryan Powell: Click Start, and then run

Type cmd and a DOS window will open

Type ipconfig /release

Type ipconfig /renew

This should refresh your IP address.

Wireless video home monitoring

Listener Dave from Beavercreek writes: "...a fellow asked about installing a video camera so he could monitor his home on his PDA. This doesn't specifically address the PDA issue, but if he can already receive e-mail & browse the Internet on his PDA, he's half way there. This article describes the process of installing a wireless video camera with motion detection and e-mail alerting capability."

CrazyBrowser (alternative to Internet Explorer

Here ya go.

Which is better, DSL or cable?

Here's a review of Road Runner.

USB Device Stops Working or Won't Resume

WinXP by Default turns off USB Root Hubs to Conserve Power causing some devices not to resume correctly after Windows resumes from sleep, hibernation or computer inactivity
•
In the Device Manager > Universal Serial Bus Controllers > USB Root Hub > Power Management, Uncheck the box per the illustration below. Uncheck all boxes on all root hubs.

What hardware is on your machine?

One solution for Windows XP, from Bryan Powell:

1. Right click on my computer and select "properties"
2. Click on the hardware tab
3. Click on the button that says device manager

A caller suggested the program Advisor, available from Belarc.com.

Disabling ports in Windows XP

A caller wanted to disable port 25, used for email purposes but subject to malicious attacks. Try working with the Internet Connection Firewall (ICF) as described here.

Stinger virus protection

Stinger is an alternate virus scanner/checker. Find it here.

Swap files on an external drive

A caller asked about using an external hard drive to store swap files (temporary files used by browsers and others). This can in theory increase speed and efficiency by slowing fragmentation of the main hard drive. Here are Guy Moore's references for swap files for Windows Swap files and Mac OS X Swap files, version 1 and version 2.

Outlook Express problem

Two callers report problems with Outlook Express. The program halts and presents this message: "Outlook Express has encountered a problem and needs to close. We are sorry for the inconvenience."

There is a discussion and possible fix available from Microsoft.

Problems with Internet Explorer.exe

Nancy reported a particularly nasty problem today when her Windows machine began telling her about problems with Internet Explorer. Here is one possible solution, and here is another.

If those don't work: listener John passed along this recommendation (we have not tried it, but here it is. Always exercise extreme caution when working with the registry):

system restore is found here :

start/programs/accessories/system tools

This should be done in safe mode!!!

also there is a dos option....

boot to DOS...

go to c:\system
type : scanreg /restore

The EXACT WORDING IS VERY VERY IMPORTANT...

if this fails, try : scanreg /fix

This is another option. If the scanreg/fix FAILS then there is a fatal registry error. Must run regedit to manually fix (probably will not work) or do a clean install of the O/s

Online definitions of computer terms

Try these sources for basic information: Webopedia, or HyperDictionary.com.

Windows update CD

For dial-up users, downloading an update to Windows may not work. Here is the source for a free Windows update CDs.

Running DOS games on a newer operating system

Zach from Richmond writes: "Saw a discussion about this recently - one suggestion was DOSBox."

Fat32 vs. NTFS file structure

Here's an article Bryan Powell found.

FAQ for Spybot automation issue

Josh of Oxford had a problem with ad blocking software not working properly. Try this FAQ.

How to edit, clean, and backup the registry

Information from the Microsoft support area. Be very careful when working with the Registry lest you delete a needed file.

Multiple sends in Outlook

Jim calling from I-70 had a problem with MS Outlook sending multiple copies of documents. Some settings of Outlook will send when you quit the program, and require the program to verify that the message has been delivered. If you send, then quit, then start up again it's possible the program does not recognize that it has been sent because it has not yet received a return receipt. Try adjusting the settings or preferences of Outlook, and wait a bit after you send before quitting.

10-gig Ethernet cabling

Chuck in Centerville writes:
In looking at a Cisco document, it appears that 10 gig will run on cat 5, 5e and 6. More specific requirements are determined by the switch selected.

Problems with Norton AntiVirus Live Update

Listener Don reports:

Having trouble activating Symantec products, such as Norton AntiVirus 2004? Symantec has taken care of the snag. Go to Symantec Supportto grab the fix.

Symantec also plugged a security hole in Norton AntiVirus's LiveUpdate feature (for retail products). Head to Symantec's Security Response page for a link to LiveUpdate 2.0.

Many versions of 2004 have a problem with security with Live Update. The fix is at
Symantec.com.

If you have any version of Live Update other than V2 this fix is required.

Speed test

If you want to check the speed of your cable, DSL or dial-up connection, go to Bandwidthplace.com. Note: you may need to sign up at this site.

Latest Mydoom Variant Can Delete Files

Several antivirus and security companies today warned that another
variant of the Mydoom worm is spreading. This one can delete files from
a user's computer. See Computerworld.com.

WARNING: eBay spoof

We have previously reported a 'spoof' on Amazon.com (that is, an email message that directs users to what appears to be an Amazon.com site but is in fact a bogus site designed to capture confidential information).

Now it appears there is an eBay spoof going around. A message might read "During our regular update and verification of the accounts, we couIdn't verify your current information. Either your information has changed or it is incomplete", accompanied by a clickable link.

Don't do it! The site will appear to be an eBay site but these are thieves trying to grab your credit card and other sensitive information.

"Let's be careful out there." -- Sgt. Phil Esterhaus

DVD formats

Dennis asked: What are the differences between various formats for recordable DVDs (i.e. DVD-R vs. DVD+R)?

Dell.com (May need to register)

Proactionmedia. com (more technical)

Dave from Beavercreek suggests DVDRhelp.com for lots of info about DVD formats, recording DVDs, etc. Of particular interest is their player compatibility list.

Microsoft updates available on CD

Chuck F. writes: Microsoft has made many Windows updates for all versions since 98 available on cd free. Anyone without a broadband connection can go to Microsoft and order it. This is an opportunity for everyone to catch up on updates.

New Windows vulnerability

Microsoft recently issued a new critical security update (MS04-007) to patch a vulnerability in most Windows operating systems, including

Windows XP
Windows 2000
Windows NT
Windows Server 2003

Computer code which exploits this vulnerability has recently been discovered. If your computer is exploited by this code you could risk damaging your computer or losing your connection to the network.

Protect yourself and your access to online services by installing the Microsoft Windows updates on your computer.

Users of Macintosh computers or earlier versions of Windows (Windows 95/98) are not affected by this vulnerability.

Resources for print-handicapped computer users (6/10/03)

Oscar from Beavercreek inquired about computing resources for blind users. Here are some suggestions we received:

Technology Resource Center in Dayton, 937-222-5222
Ohio Technology Access Project, 937-222-2755
Zoom Text, a screen reader
Job Accommodation Network, 1-800-526-7234
Microsoft accessibility project

Blaster/Lovesan (8/12/03)

Help Desk dealt with the rapidly-spreading worm variously known as Blaster or Lovesan, which exploits a vulnerability in the Microsoft operating systems first announced in July 2003. Here is a link to one of Microsoft's recommendations, and here is another.

URLs from Tuesday, February 24, 2004

Acrobat Acrobat document when web browsing the web causes an External Window Manager error. Adobe has a support document about this.

Bob from Cincinnati enquired about Popups. Here is a site about them. CAUTION: you will probably see a pop-up when you go here.

This may fix the Shell32 linked to a missing export file.

Windows Messenger Service vulnerability (10/31/03)

Windows Messenger Service (not to be confused with the popular Microsoft Messenger or MSN Messenger services) is a little-known feature of some Windows versions which is subject to security vulnerabilities. Help Desk recommends that you turn it off.

You don't need to worry about Windows Messenger Service if have a Mac, a Unix box, Windows 95, Windows 98, Windows 98SE, or Windows ME. But if you have Windows NT, Windows 2000, Windows XP, and Windows 2003, you should turn it off.

You can manually disable the Windows Messenger Service if you want. The University of Virginia's Information Technology and Communications department shows you how to disable it. Or you can use Steve Gibson's free Shoot the Messenger program.
(Information from Internet Tourbus).

URL Spoofing vulnerability (12/19/03)

Patrick Crispen's invaluable Internet Tourbus warns that "If you use Internet Explorer, Microsoft Outlook Express, or Microsoft Outlook, you're vulnerable to something called "URL Spoofing." Is this earth-shattering? No. Should you lose sleep over it? No. Should you at least know a little about it in order to protect your personal information should something strange happen? ABSOLUTELY!"

According to Microsoft, "a malicious user could create a link to a deceptive (spoofed) Web site that displays the address, or URL, to a legitimate Web site in the Status bar, Address bar, and Title bar."

Why is this a bad thing? Well, InformationWeek warns that "This flaw would make it appear to Internet users that they're visiting a banking Web site, for example, when that site is actually a front for fraudsters attempting to collect sensitive financial information..."

How can you tell if you're vulnerable? Just hop on over to Patrick's URL Spoofing site and take his simple test. You might be startled, as you humble editor was.

MyDoom worm (2/1/04)

MyDoom worm spreading rapidly
Posted February 1, 2004

On Sunday Feburary 1 the MyDoom.B worm crippled the Utah-based software firm SCO. According to the Emergency Email and Wireless Network, the Department of Homeland Security warns:

"Mydoom.B is a new variant of the Mydoom worm ... [that] attempts to perform a Distributed Denial of Service (DDoS) attack against Microsoft.com. Details regarding this new worm are still emerging, but it has been validated as spreading in the wild ... To spread over the KaZaA P2P network, Mydoom.B creates copies of itself in the KaZaA shared directory with randomized filenames."

As always, Help Desk advises all users to have installed recent versions of anti-viral software and keep their definitions up to date. Do NOT open attachments sent to you, even from friendly email addresses, unless you can verify that the sender specifically meant to send the attachment to you. Even then you are at risk. This is not the only nasty critter out there, and there are likely to be more virulent strains soon. And more after that. "Let's be careful out there," as Sgt. Phil Esterhaus used to say.

For more information visit the Emergency Email and Wireless Network site.

Beagle.B worm

This worm struck machines at Miami University during the time we were on the air with Help Desk, Tuesday morning 2/17/2004. The rapidity of its spread was remarkable and gave headaches to tech support people all over the country, but it does not appear to be as dangerous as some and can be contained easily. A reminder from your pals at the Help Desk: Don't open attachments, guys. Use virus software such as Symantec or McAfee, and keep your virus definitions up to date.
And stand up straight, and wash behind your ears!

Removing MS Office plugin for Norton

A caller had problems with Microsof Excel constantly trying to scan files for virus. Here's how to remove the Office plugin for the Norton Anti-virus.
--an emailer to the show suggested going to the Excel preferences and lowering the level in the Security option to do the same thing.

Spyware and pop-up blockers

To block annoying browser pop-ups and spyware (software that secretly reports your computer activity), recently we have recommended Ad-Aware from LavaSoftUSA. Bryan Powell also recommends SpyBot Search and Destroy.

How to disinfect an infected restore file on Windows Xp & ME

How to disinfect an infected restore file on Windows Xp & ME.
Here ya go.

Help Desk Guycam

We're running a camera for the show of February 17, 2004. We call it the Guycam, though Guy Moore is not always the one in the crosshairs.

Amazon.com spoof

I recently made an Amazon order and received 3 or 4 messages that purported to be from "ship-confirm@amazon.com" with the subject line "Your amazon.com order #310-419-1500 has shipped" (the number was different for each one).

These were spoofs, or illegitimate emails sent by someone who hijacked information about my order. They were ads for Microsoft products at ridiculously low prices. Clicking on a link took me to http://www.oem-expert.biz/?id. It seems to be phony. Googling oem-expert I found a thread about this at http://www.dshield.org/pipermail/list/2004-January/014143.php

This has disturbing implications. We will discuss on Help Desk Tuesday February 10, 2004.

Resources for print-handicapped users

Oscar from Beavercreek inquired about computing resources for blind users. Here are some suggestions we received:


Technology Resource Center in Dayton, 937-222-5222
Ohio Technology Access Project, 937-222-2755
Zoom Text, a screen reader
Job Accommodation Network, 1-800-526-7234
Microsoft accessibility project