the Help Desk Blog

Wednesday, February 25, 2009

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Although the last Help Desk has aired, WMUB will continue to add blog posts from time to time.

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Thank you,

The Help Desk Crew (Cleve Callison, Guy Moore, Wayne Stone)

Tuesday, February 24, 2009

URLs from 2/24/09

Why Steve Jobs can't save GM
--http://www.forbes.com/2009/02/23/apple-steve-jobs-technology-enterprise-tech_apple.html?partner=yahootix

Best Buy Offes iPhone Discounts
--http://www.macrumors.com/2009/02/22/best-buy-offering-iphone-discounts-of-as-much-as-100-to-reward-zone-members/

MacBook SMC Update
--http://support.apple.com/kb/HT3435
--http://support.apple.com/downloads/MacBook_SMC_Update_1_3

10 ways the Microsoft stores will differ from the Apple stores (humor)
--http://www.pcworld.com/article/159521/10_ways_microsofts_retail_stores_will_differ_from_apple_stores.html

Party like it's 123456789
--http://www.theregister.co.uk/2009/02/04/unix_timestamp_milestone/

Tips for buying a new laptop
--http://www.eslbee.com/how_to_choose_the_best_laptop_computer.htm
--http://life123.com/technology/computer-hardware/laptop/choosing-the-best-laptop-computer.shtml
--http://www.buzzle.com/editorials/7-13-2006-102229.asp
--http://www.abcarticledirectory.com/Article/Did-I-Choose-the-Best-Laptop--/140327

Apple Clone maker (Pystar)
--http://www.pcworld.com/article/159937/whats_at_stake_in_the_applepsystar_case.html

Talk Like Pirate Day
--http://www.talklikeapirate.com/

'Virtual Memory low' Message
--http://www.askdavetaylor.com/how_can_i_fix_too_little_virtual_memory_in_windows.html
--http://forums.pcworld.co.nz/archive/index.php/t-69392.html

Apple Numbers Freezing header Row & Columns
--There are 3 little icons under the media button. They allow you to freeze row and columns.

URLs from 2/17/09

Gaming Board in Vegas warns about card counting apps for iPhone
--http://mac.blorge.com/2009/02/16/iphone-apps-cause-trouble-in-vegas/

Microsoft to Open stores
--http://www.pcworld.com/businesscenter/article/159508/microsoft_plans_stores_hires_dreamworks_exec.html?tk=rel_news

How to setup sub-accounts on your Verizon accounts
--https://www22.verizon.com/foryourhome/eRepairNet/DSLRepairANR/Common/Support
Details.aspx?case=set_up_sub-accounts
--http://www.oceanmedia.net/tut_email_oe.asp

Where to find older games for Vista
--http://www.download.com/windows/?tag=hdr;snav
--Possibly run non-intensive games under XP using Virtual PC (You will need a legal copy of XP)
--http://www.microsoft.com/downloads/details.aspx?FamilyID=04d26402-3199-48a3-
afa2-2dc0b40a73b6&displaylang=en

Digitizing Record & Tapes on your Macintosh
--http://www.peterphun.com/mac_tutorials/DigitizingVinyl.html
--http://www.macinstruct.com/node/131
--http://forums.macrumors.com/showthread.php?t=149015
--http://audacityteam.org/wiki/index.php?title=Transferring_tapes_and_records_to_computer_or_CD
--Since the emailers to this show had so much to digitize they may want to consider one of the devices that will convert your records directly to CDs without involving your computer. I do not have a lot of experience with these or the quality of what they produce, but it might be another option. --Guy Moore
--2 Crosley models:
--http://www.target.com/gp/search/177-6865739-4621941?field-keywords=crosley_r
ecord_to_cd&LNM=crosley_record_to_cd&CPNG=Furniture&AFID=google&LID=27338065
&ref=tgt_adv_XSGO0298
--http://www.youtube.com/watch?v=fX5VEmbDKL0
--http://reviews.ebay.com/Crosley-Keepsake-Portable-Turntable-CD-Recorder-CR24
9_W0QQugidZ10000000006404275
--http://www.crosleyradio.com/MonthlyPromo.aspx

Tuesday, February 10, 2009

URLs from 2/10/09

Importing Outlook distribution list into Gmail Contacts
--http://groups.google.tk/group/Gmail-Users/browse_thread/thread/5da1663d5692a808

Windows XP SP3 recovery disk
--http://www.pcmag.com/article2/0,2817,2325399,00.asp

Circuit City closing
--http://money.cnn.com/2009/01/16/news/companies/circuit_city/

Steve Wosniack on Dancing with the stars
--http://www.google.com/hostednews/ap/article/ALeqM5jdkIEJ3UzzjPgYSgksYIAX8qAk3QD967TG0G0

iLife 09 Bugs & Fixes
--http://www.macworld.com/article/138693/2009/02/ilife09_bugs.html?lsrc=rss_main

Whiz kid make iPhone Apps
--http://www.reuters.com/article/technologyNews/idUSTRE5140FI20090205

Importing contacts into Gmail
--http://mail.google.com/support/bin/static.py?page=switchguide.html&stage=import&provider=any
--http://googlesystem.blogspot.com/2009/02/import-contacts-and-mail-to-gmail.html

Windows Xp Recovery Disk
--http://www.pcmag.com/article2/0,1759,1747010,00.asp
--http://easydesksoftware.com/recovery.htm
--http://www.bootdisk.com/

FireFox 2 will not quit
--https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/84600

Running YouTube video on an older Mac 10.2
--http://lowendmac.com/mail/0802mb/0205.html

Converting graphic images for web upload
--http://www.etrusoft.com/graphic-converter/

Tuesday, February 03, 2009

Tuesday, January 13, 2009

URLs from 1/13/09

Malware Bytes (anti-spyware product)
--http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=mncol

Senators Getting MacBook Air
--http://www.omaha.com/index.php?u_page=2798&u_sid=10534817

IPod Touch a Hit
--http://www.businessweek.com/technology/ByteOfTheApple/blog/archives/2009/01/
more_evidence_t.html?campaign_id=rss_tech

Skype coming to iPhone
--http://apcmag.com/skype_heading_to_iphone_android_blackberry.htm

Windows 7 Beta
--http://www.thestandard.com/predictions/windows-7-launch-date-announced-microsoft-mix09
--http://news.cnet.com/microsoft-holding-off-on-windows-7-public-beta/

Windows says "C file is dirty"
--http://www.buildorbuy.org/dirtybit.html
--http://forums.techguy.org/windows-nt-2000-xp/521889-solved-volume-dirty-question.html

How to Remove Antivirus 2009
--http://www.bleepingcomputer.com/malware-removal/uninstall-antivirus-2009

Apple Time Capsule losing printer connected
--http://discussions.apple.com/thread.jspa?messageID=8763592
--http://docs.info.apple.com/article.html?path=Mac/10.5/en/14001.html
--http://support.apple.com/kb/HT1341

Free Operating Systems Guide
--http://www.freebyte.com/operatingsystems/
--http://www.dma.org/linuxsig/events.shtml

Toshiba satellite Not Charging Battery(Vista Home)
--http://forums.cnet.com/5208-4_102-0.html?threadID=298408

Tuesday, January 06, 2009

URLs from 1/6/09

MacWorld Keynote 2009 1-6-2009
--http://news.cnet.com/8301-17938_105-10131644-1.html
--http://news.cnet.com/8301-13579_3-10130470-37.html

Zune Player Problems
--http://www.suntimes.com/technology/1357239,w-zunes-dead-microsoft-123108.article
--http://abcnews.go.com/Technology/wireStory?id=6562034

Skype on windows not able to connect
--(Probably being blocked by firewall or security setting)
--http://www.skype.com/help/guides/firewalls/technical.html

URLS not opening in Thunderbird
--http://www.tnpcnewsletter.com/discuss/index.cgi?noframes;read=17736

Set FireFox as your default browser
--http://kb.mozillazine.org/Default_browser#Force_Firefox_to_make_itself_the_default

Others can't read files created in Office 2007
--Writers: change Office 2007 to save in 2003-97 format:
--http://www.technixupdate.com/change-the-default-files-save-format-from-docx-to-doc-in-word-2007/
--Recipients: convert files from 2007 (Mac 2008) to readable formats
--Macintosh conversion:
--http://www.microsoft.com/mac/downloads.mspx
--Windows conversion:
--http://office.microsoft.com/en-us/products/HA101686761033.aspx Utilities

MozBackup -- Backups your Thunderbirg email and Firefox browser info
--http://mozbackup.jasnapaka.com/

MalwareBytes (free anti-spyware program for PC)
--http://www.malwarebytes.org/mbam.php

Playing WMV files on iPod
--Need to convert the files to QuickTime or Mpeg-4, then import into iTunes
Some conversion utilities:
--http://www.avex-dvd-to-ipod-video-suite.com-http.com/play-wmv-files-on-ipod.html
--http://www.nchsoftware.com/prism/index.html?gclid=CLOsxamb-pcCFQpgswodODlsDA

Tuesday, December 30, 2008

URLs from 12/30/08

ATT Cuts Refurb iPhone cost
--http://www.insanely-great.com/news.php?id=10019

Acer Laptop not running
--http://www.laptoprepair101.com/laptop/2006/01/28/toshiba-satellite-m35x-a75-power-jack-problem/
--http://www.asklaptopfreak.com/laptop-notebook-help/2006/07/16/notebook-only-runs-off-the-battery/

Selecting items in Windows Vista
--http://www.online-tech-tips.com/windows-vista/select-multiple-files-in-windows-vista-quickly-using-checkboxes/

Converting data from Palm
--http://www.emailman.com/conversion/index.html

Converting from Windows
--http://www.dataviz.com/products/maclinkplus/

Windows build 6001 "this copy of windows is not genuine"
--http://social.microsoft.com/Forums/en-US/genuinevista/thread/1f4be3a2-c868-477e-b24b-24ec1172c145/

Organizing Digital Photos
--http://www.breezesys.com/BreezeBrowser/
--http://www.hp.com/united-states/consumer/digital_photography/organize_archive_photos/tips/photo_organization.html

URLs from 12/23/08

Ambrosia Games
--http://www.ambrosiasw.com/games/xmas08/

Steve Jobs
--http://www.newsweek.com/id/176318?from=rss
--http://gizmodo.com/5111773/steve-jobs-skipping-final-macworld-apple-keynote
--http://www.ubergizmo.com/15/archives/2008/12/steve_jobs_will_not_present_at_macworld_expo.html
--http://www.macsimumnews.com/index.php/archive/breaking_news_steve_jobs_will_not_present_keynote_at_macworld_2009/

Google Mail Video Chat
--http://www.newsoxy.com/google/article11497.html

Web Cam Reviews
--http://cowboyfrank.net/webcams/webcamtop.htm

pkjobs.exe error when shutting down
--http://www.derkeiler.com/Newsgroups/microsoft.public.windowsxp.security_admin/2004-11/0482.html

Coolwwwsearch
--http://majorgeeks.com/download4113.html
--http://www.softpedia.com/get/Antivirus/CoolWWWSearch-SmartKiller-MiniRemoval.shtml

Norton Utilities Mac Don't use on recent systems
--http://www.macintouch.com/readerreports/macosx10_4_3/topic3775.html

Tuesday, December 16, 2008

URLs from 12/16/08

Computer won't boot from hard drive or CD:
--Try booting with the windows CDROM. Type 'r' when it prompts you to.
--Then at console c: prompt type: chkdsk C: /p/r
--Once this is done then type this: fixboot C:
How to use Chkdsk (Windows)
--http://vlaurie.com/computers2/Articles/chkdsk.htm

Mac OS X 10.5.6 update
--http://support.apple.com/kb/HT3194

Safari's Email Phishing
--http://www.macworld.com/article/137094/2008/11/safari_safe_browsing.html

Dban - secure disk erasing ( Windows)
--http://www.dban.org/

Windows Xp Migration Utilities
--http://www.pcmag.com/article2/0,2817,1091180,00.asp
--http://www.software.com/view/9875/116/laplink-pcmover-pc-migration-utility

Virtual PC for Windows
--http://www.microsoft.com/windows/products/winfamily/virtualpc/default.mspx

Firefox 3 (alternative browser to Internet Explorer)
--http://www.mozilla.com/en-US/

Blue Screen
--http://forums.techarena.in/windows-vista-network/1043219.htm

WIFi on Delta flights
--http://www.washingtonpost.com/wp-dyn/content/article/2008/12/15/AR2008121500869.html

Fixing slow computers
--http://schlerplotti.typepad.com/squirrelnet/2006/08/tips_on_how_to_.html
--http://pc-troubleshooting.suite101.com/article.cfm/slow_computer_solutions
--http://www.ehow.com/how_4470012_fix-slow-computer.html

Tuesday, December 09, 2008

URLs from 12/10/08

Phishing and deceptive web sites
--http://www.fraud.org/tips/internet/phishing.htm

Powerbook G4 gray-blue screen or Apple when booting
--http://discussions.apple.com/thread.jspa?threadID=1762759&tstart=0

Plan to donate computers at the holiday season?
--http://www.cincinnaticomputercooperative.org/
--Note: Wipe the hard drive before donation
--http://www.dban.org/
--Include your OS disk with donated computer

Firefox 3.0 Trouble shooting
--http://www.howtogeek.com/howto/internet/firefox/troubleshooting-problems-with-firefox-3-crashing-or-hanging/

Tuesday, December 02, 2008

URLs from 12/2/08

Windows market share
--http://www.insanely-great.com/news.php?id=9934

Removing Antivirus 2009 malware - go back to restore point or Utility that removes it
--http://www.bleepingcomputer.com/malware-removal/remove-winweb-security

Boot disk for your computer
--http://www.bootdisk.com/bootdisk.htm

Last ditch efforts at getting your data from a dead hard drive
(CAUTION: These will likely ruin your HD)
--http://geeksaresexy.blogspot.com/2006/01/freeze-your-hard-drive-to-recover-data.html
--http://www.wikihow.com/Fix-a-Physically-Broken-Hard-Drive
--http://www.gizmodo.com.au/2007/11/harcdcore_data_recovery_double.html

Dell Inspiron 1500 - drivers
--http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=INS_PNT_1501&os=WW1&osl=en&catid=&impid

Tuesday, November 25, 2008

URLs from 11/25/08

Webcam reviews
--http://cowboyfrank.net/webcams/index.htm
--http://www.dpreview.com/
Video conferencing from Iraq:
--http://www.freedomcalls.org/

Managing Mac Labs
--http://www.bombich.com/software/adam.html

Content Advisor was the source for a number of comments. Many online users report problems with warnings from this, which if legitimate is part of Internet Explorer. Messages that appear to be from Content Advisor asking for your password could be legitimate, or they could be viruses or spyware. Use caution in giving away passwords.
--Settings
--http://www.microsoft.com/technet/prodtechnol/ie/reskit/6/part2/c05ie6rk.mspx?mfr=true
--http://help.channels.aol.com/kjump.adp?articleId=218943
--Content advisory password hack (CAUTION: not for the faint of heart)
--http://majorgeeks.com/Remove_Content_Advisor_Password_d5363.html

Optimizing your Macintosh Hard drive
--http://support.apple.com/kb/HT1634

Tuesday, November 18, 2008

Wii trainer program
--http://www.thevine.com.au/blog/gamesmaster/lets-get-physical-too.aspx

USB 3.0 Spec Finalized
--http://www.tgdaily.com/html_tmp/content-view-40225-135.html

Keyloggers (surreptitious recording of keystrokes)
--http://www.tech-faq.com/remove-keylogger.shtml

Should I turn my computer off when I am not using it?
--http://www.tucows.com/article/588
--http://computer.howstuffworks.com/question328.htm
--http://www.microsoft.com/smallbusiness/resources/technology/hardware/do-you-need-to-turn-off-your-pc-at-night.aspx#DoyouneedtoturnoffyourPCatnight

Device Driver Error Message Is Generated When the Computer Enters Standby or Hibernate Mode
--http://support.microsoft.com/?kbid=314118
--http://forums.techguy.org/all-other-software/461187-terminal-server-keyboard-driver.html
--http://forums.techguy.org/all-other-software/461187-terminal-server-keyboard-driver-2.html

Outlook: using POP to read Gmail
--http://www.emailaddressmanager.com/tips/outlook-gmail.html
Update: listener Joe B. sent this email after the show:
"gmail does NOT follow proper POP3. This is what threw your guy -- the 2 crucial things are you cannot tell gmail to delete a message, you cannot read a message after you have already read it. Hence, he got it to "work once" and not again. I don't know why they do this but it is crazy. I use 1 program for my daily email and a 2nd completely separate one to collect the email from time to time -- this has saved me when Outlook Express did things like delete all messages.
"IMap does work properly, however, with gmail - the cool thing is that it leaves the email on the server unless you delete it so you can get it from your laptop then go to the office and still get it from your desktop, etc. (Like webmail for those who insist that webmail is good for that, except that, it arrives at my desktop along with my POP3 - about 2 dozen accounts -- I can't imagine having to log into 5 webmail accounts just to collect my email -- not a fan of usually much slower, loaded with ads, commands all different webmail.)"

Thursday, November 13, 2008

URLs from 11/11/08

USB 3 Announcement on Nov 17th
--http://news.cnet.com/8301-13924_3-10083081-64.html

Pavillion laptop will not activate screen saver
--http://blogs.sqlxml.org/bryantlikes/archive/2006/12/13/screen-saver-doesn-t-activate-in-vista.aspx
--http://support.microsoft.com/kb/911895

Toshiba Tecra
--http://www.irisvista.com/tech/

iPhone Tethering
--http://www.insanely-great.com/news.php?id=9860

Safari Crashing on Panther
--http://www.mac-forums.com/forums/os-x-applications-games/107620-safari-1-3-2-crashing-10-3-9-please-help.html

Tuesday, November 04, 2008

URLs from 11/4/08

NetFlicks Beta for the Mac
--http://www.insanely-great.com/news.php?id=9842
--http://silverlight.net/

Vista 64 ... Is it ready for Prime time? Check the dates because some of these are dated.
--http://www.geardiary.com/2008/08/20/is-64bit-vista-ready-for-prime-time/
--http://www.webmasterworld.com/webmaster_hardware/3450227.htm

Wireless access points why should I password protect it.
--http://givemebackmycredit.com/blog/2008/01/protect-your-computer-from-hac.html
--http://voices.washingtonpost.com/securityfix/2008/09/wiglenet_the_411_on_wireless_a.html
--http://digg.com/security/Why_you_should_protect_your_wireless_network_with_WPA

World of WarCraft screen goes blank
--http://forums.worldofwarcraft.com/thread.html;jsessionid=E4801FC6BA6033AB258D63BFBD8BEAD1.app11_07?topicId=1602253411&postId=54933779049&sid=1

XP Virus Scan Pops up on the Mac
--http://discussions.apple.com/thread.jspa?messageID=6927569

Wednesday, October 29, 2008

URLs from 10/28/08

Crossover for the Mac & Linux
--http://www.tuaw.com/tag/crossover

Windows Defender Not Updating
--http://forums.cnet.com/5208-12546_102-0.html?forumID=133=2461922&threadID=242879

Reset NVRAM
--http://support.apple.com/kb/HT1379

Reset PMU
--http://support.apple.com/kb/HT1431

Tuesday, October 21, 2008

URLs from 10/21/08

Configuring iPod Touch for Miami MU-WIRELESS, Email, Contacts & Calendar
--https://ithelp.muohio.edu/selfservice/rassp/KPListing/view2.jsp
--Configuring iPod touch to use MU-Wireless
--https://ithelp.muohio.edu/selfservice/rassp/KPListing/view2.jsp
--Miami iPhone configuration utility, may work on iPod Touch
--https://software.muohio.edu/Windows/index.shtml

Searching for files on OS X using Spotlight
--http://db.tidbits.com/article/9283

Playing WMV files on the Mac
--QuickTime Download
--http://www.apple.com/quicktime/download/

Stuffit Expander
--http://my.smithmicro.com/mac/stuffit/expander.html

Windows Media Player for Mac
--http://www.versiontracker.com/dyn/moreinfo/macosx/13112

Downloading Flash Player for FireFox & Other Browsers
--http://www.adobe.com/shockwave/download/alternates/

Malware Removal Guide from Gem State Computers
--http://docs.google.com/View?docid=dg5pvcgc_0g47fnqcp

CD Catalog CDFINDER
--http://www.cdfinder.de/

Safari (nsurl Error domain:-1011)
--http://www.port80software.com/200ok/archive/2005/02/25/349.aspx

Apple Announces new MacBook & MacBook Pro
--http://www.apple.com/macbookpro/
--http://www.apple.com/macbook/