Thursday, May 20, 2004

Outlook Express problem

Two callers report problems with Outlook Express. The program halts and presents this message: "Outlook Express has encountered a problem and needs to close. We are sorry for the inconvenience."

There is a discussion and possible fix available from Microsoft.

Tuesday, May 04, 2004

Problems with Internet Explorer.exe

Nancy reported a particularly nasty problem today when her Windows machine began telling her about problems with Internet Explorer. Here is one possible solution, and here is another.

If those don't work: listener John passed along this recommendation (we have not tried it, but here it is. Always exercise extreme caution when working with the registry):

system restore is found here :

start/programs/accessories/system tools

This should be done in safe mode!!!

also there is a dos option....

boot to DOS...

go to c:\system
type : scanreg /restore


if this fails, try : scanreg /fix

This is another option. If the scanreg/fix FAILS then there is a fatal registry error. Must run regedit to manually fix (probably will not work) or do a clean install of the O/s

Online definitions of computer terms

Try these sources for basic information: Webopedia, or

Windows update CD

For dial-up users, downloading an update to Windows may not work. Here is the source for a free Windows update CDs.